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subject:"Consumer behaviour"
~isPartOf:"Journal of marketing"
~isPartOf:"Marketing letters : a journal of research in marketing"
~isPartOf:"The journal of services marketing"
~person:"Mattila, Anna S."
~subject:"Markenartikel"
~subject:"Social web"
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Consumer behaviour
Markenartikel
Social web
Konsumentenverhalten
7
Beziehungsmarketing
5
Relationship marketing
5
Corporate Social Responsibility
3
Corporate social responsibility
3
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Beschwerdemanagement
2
Complaint management
2
Anthropomorphism
1
CSR
1
Consumer behavior
1
Consumer envy
1
Customer
1
Customer delight
1
Customer engagement
1
Customer expectation
1
Customer service
1
Dienstleistungssektor
1
Ehrenamtliche Arbeit
1
Emotion
1
Emotions
1
Envy
1
Erwartungsbildung
1
Expectation
1
Expectation formation
1
Experiment
1
Experimental design
1
Explanations
1
Fundraising
1
Gender
1
Geschlecht
1
Gratitude expression
1
Kundenbindungsprogramm
1
Kundenservice
1
Loyalty
1
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7
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Mattila, Anna S.
Grewal, Dhruv
7
Haws, Kelly L.
7
Palmatier, Robert W.
7
Sharma, Piyush
7
Walker Reczek, Rebecca
7
Barone, Michael J.
6
Kumar, V.
6
White, Katherine
6
Herrmann, Andreas
5
Klaus, Philipp
5
MacInnis, Deborah J.
5
Melnyk, Valentyna
5
Schreier, Martin
5
Verhoef, Peter C.
5
Völckner, Franziska
5
Ailawadi, Kusum L.
4
Aspara, Jaakko
4
Batra, Rajeev
4
Biswas, Abhijit
4
Botti, Simona
4
Dahl, Darren W.
4
Daunt, Kate L.
4
Fuchs, Christoph
4
Hamilton, Ryan
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Houston, Mark B.
4
Ittersum, Koert van
4
Janiszewski, Chris A.
4
Keh, Hean Tat
4
Kim, Jungkeun
4
Minton, Elizabeth A.
4
Puntoni, Stefano
4
Rosenbaum, Mark
4
Tam, Leona
4
Winterich, Karen Page
4
Zhang, Jonathan Z.
4
Bagozzi, Richard P.
3
Bell, David R.
3
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Journal of marketing
Marketing letters : a journal of research in marketing
The journal of services marketing
International journal of hospitality management
25
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
European journal of marketing
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
7
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1
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
2
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
3
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
4
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
5
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
Saved in:
6
Corporate volunteering programs and conumer perceptions : a information processing perspective
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 572-578
Persistent link: https://www.econbiz.de/10010231168
Saved in:
7
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S.
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 499-508
Persistent link: https://www.econbiz.de/10008749977
Saved in:
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