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subject:"Customer relationship management"
~isPartOf:"Journal of African business"
~subject:"Einzelhandel"
~subject:"customer satisfaction"
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Customer relationship management
Einzelhandel
customer satisfaction
Beziehungsmarketing
5
Relationship marketing
5
customer loyalty
5
Consumer behaviour
4
Konsumentenverhalten
4
Customer satisfaction
3
Kundenzufriedenheit
3
Customer retention
2
Dienstleistungsqualität
2
Kundenbindung
2
Service quality
2
Antecedents of customer loyalty
1
Beschwerdemanagement
1
Betriebsgröße
1
Complaint management
1
Confidence
1
Distribution channel
1
Fernsehen
1
Fernsehwerbung
1
Firm size
1
Gastronomie
1
Ghana
1
Informal economy
1
Informelle Wirtschaft
1
Nigeria
1
Online retailing
1
Online-Handel
1
Restaurant industry
1
Retail trade
1
Service recovery strategies
1
Simbabwe
1
Social presence
1
Television
1
Television advertising
1
Training and development
1
Vertrauen
1
Vertriebsweg
1
Zimbabwe
1
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3
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English
3
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Afrifa-Yamoah, Ebenezer
1
Agu, Agu Godswill
1
Gomwe, Adolf Garikai
1
Jaiyeoba, Olumide Olasimbo
1
Makanyeza, Charles
1
Yeboah, Asiamah
1
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Journal of African business
Journal of retailing and consumer services
11
Cogent Business & Management
6
Cogent business & management
6
Total quality management & business excellence
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Journal of Services Marketing
4
Journal of business research : JBR
4
The service industries journal
4
Global business review
3
International journal of electronic customer relationship management : IJECRM
3
International journal of retail & distribution management
3
International journal of services and operations management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of marketing theory and practice
3
Journal of open innovation : technology, market, and complexity
3
Marketing i menedžment innovacij : m&mi
3
Psychology & marketing
3
Serbian journal of management : an international journal for theory and practice of management science ; SJM
3
Services marketing quarterly
3
The journal of applied business research
3
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
3
Academic journal of economic studies
2
Arbeitsbericht
2
Expert Journal of Marketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Freiberger Arbeitspapiere
2
Global Business and Economics Review
2
Handbook of research on retailer-consumer relationship development
2
Harvard-Business-Manager : das Wissen der Besten
2
International Journal of Electronic Finance
2
International Journal of Revenue Management
2
International journal of business excellence
2
International journal of business excellence : IJBEX
2
International journal of business information systems : IJBIS
2
International journal of economic policy in emerging economies
2
International journal of electronic business
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of process management and benchmarking : IJPMB
2
International journal of services and operations management : IJSOM
2
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ECONIS (ZBW)
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The influence of social presence on customer loyalty in emerging market retail industry : the mediating role of trust
Yeboah, Asiamah
;
Afrifa-Yamoah, Ebenezer
- In:
Journal of African business
25
(
2024
)
2
,
pp. 287-308
Persistent link: https://www.econbiz.de/10014513768
Saved in:
2
Moderators of the effect of viewer satisfaction on loyalty towards television channels in Harare, Zimbabwe
Makanyeza, Charles
;
Gomwe, Adolf Garikai
;
Jaiyeoba, …
- In:
Journal of African business
23
(
2022
)
4
,
pp. 851-868
Persistent link: https://www.econbiz.de/10013417073
Saved in:
3
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
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