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subject:"Customer satisfaction"
~person:"Bridson, Kerrie"
~person:"Hsu, Hui-hsien"
~person:"Högström, Claes"
~type:"article"
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Search: subject_exact:"Freizeitwirtschaft"
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Customer satisfaction
Dienstleistungsqualität
5
Freizeitwirtschaft
5
Kundenzufriedenheit
5
Leisure industries
5
Service quality
5
Großbritannien
2
Norway
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Norwegen
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Public services
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United Kingdom
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Winter sports
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Bridson, Kerrie
Hsu, Hui-hsien
Högström, Claes
Milman, Ady
3
Torres, Edwin N.
3
Ahrholdt, Dennis C.
2
Faerber, Lea Susanne
2
Hua, Nan
2
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2
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1
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International journal of leisure and tourism marketing : IJLTM
1
International journal of services and operations management
1
Marketing intelligence & planning
1
The TQM journal : the international review of organizational improvement
1
The journal of services marketing
1
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ECONIS (ZBW)
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Determining improvement priorities of public leisure facilities be revised Importance-Performance Analysis
Hsu, Hui-hsien
;
Lin, Chi-fan
;
Liu, Yi-de
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 471-486
Persistent link: https://www.econbiz.de/10009153473
Saved in:
2
Corporate image in the leisure services sector
Minkiewicz, Joanna
;
Evans, Jody
;
Bridson, Kerrie
; …
- In:
The journal of services marketing
25
(
2011
)
3
,
pp. 190-201
Persistent link: https://www.econbiz.de/10009230974
Saved in:
3
The theory of attractive quality and experience offerings
Högström, Claes
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 111-127
Persistent link: https://www.econbiz.de/10008938679
Saved in:
4
How to create attractive and unique customer experiences : an application of Kano's theory of attractive quality to recreational tourism
Högström, Claes
;
Rosner, Marina
;
Gustafsson, Anders
- In:
Marketing intelligence & planning
28
(
2010
)
4
,
pp. 385-402
Persistent link: https://www.econbiz.de/10008652227
Saved in:
5
Identifying the factor structure of customer satisfaction with public leisure services
Liu, Yi-de
;
Hsu, Hui-hsien
- In:
International journal of leisure and tourism marketing …
1
(
2009/10
)
3
,
pp. 288-303
Persistent link: https://www.econbiz.de/10003925240
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