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subject:"Customer service"
~accessRights:"free"
~isPartOf:"Enlightening tourism : ET ; a pathmaking journal"
~subject:"Hospitality Industry"
~subject:"Innovation"
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Enlightening tourism : ET ; a pathmaking journal
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Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.
;
Masadeh, Mousa A.
;
Al-Sabi, Samer M.
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
Saved in:
2
Adoption of software as a service (SaaS) in small and medium-sized hotels in Tirana
Kruja, Alba Demneri
;
Hysa, Xhimi
;
Duman, Teoman
;
Tafaj, Ava
- In:
Enlightening tourism : ET ; a pathmaking journal
9
(
2019
)
2
,
pp. 137-167
Persistent link: https://www.econbiz.de/10012214925
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