Achieving service recovery through service innovation : the critical role of employee empowerment
Mukhles M. Al-Ababneh, Mousa A. Masadeh, Samer M. Al-Sabi, Mohammad B. Al-Badarneh
Year of publication: |
2021
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Authors: | Al-Ababneh, Mukhles M. ; Masadeh, Mousa A. ; Al-Sabi, Samer M. ; Al-Badarneh, Mohammad B. |
Published in: |
Enlightening tourism : ET ; a pathmaking journal. - Huelva : Univ., ISSN 2174-548X, ZDB-ID 2631025-9. - Vol. 11.2021, 1, p. 40-88
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Subject: | Employee Empowerment | Hotels | Service Innovation | Service Recovery | Innovation | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Dienstleistungssektor | Service industry | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Dienstleistung | Services | Dienstleistungsmanagement | Service management |
Saved in:
freely available