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subject:"Customer service"
~isPartOf:"International journal of innovation management"
~isPartOf:"Journal of management : JOM"
~subject:"Organizational change"
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Customer service
Organizational change
Dienstleistungsmanagement
3
Service management
3
Kundenservice
2
Automotive industry
1
Bibliometrics
1
Bibliometrie
1
Customer satisfaction
1
Dienstleistung
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Human Resource Management
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Industrie
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Innovation
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Open Innovation
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Open innovation
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Organisatorischer Wandel
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Personalmanagement
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Schweden
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Strategisches Management
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Volvo Group <Göteborg>
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customer service
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higher education
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Guihur, Izold
1
Ljungberg, Jan
1
Marcoux, Gilles
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Nguyen, Nha
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Pugh, S. Douglas
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Remneland Wikhamn, Björn
1
Styhre, Alexander
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Subramony, Mahesh
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International journal of innovation management
Journal of management : JOM
International journal of hospitality management
5
SpringerLink / Bücher
4
Forum Dienstleistungsmanagement
3
International journal of services and operations management
3
Journal of service research : JSR
3
Management decision : MD
3
Harvard business review : HBR
2
Human resource management review
2
Journal of business research : JBR
2
Journal of change management : an international journal
2
Journal of service management
2
Operations management research : OMR ; advancing practice through theory
2
TCW
2
The journal of services marketing
2
American Journal of Business
1
Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
1
Betriebswirtschaft in Studium und Praxis
1
Business process management journal
1
California management review
1
Case Management : Organisationsentwicklung und Change Management in Gesundheits- und Sozialunternehmen
1
Computational & mathematical organization theory
1
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
1
Decision sciences : DS
1
Design thinking : integrating innovation, customer experience and brand value
1
Die Betriebswirtschaft : DBW
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungen im Gesundheitssektor : Produktivität, Arbeit und Management
1
Dienstleistungsmanagement : Jahrbuch
1
Dienstleistungsoffensive - Wachstumschancen intelligent nutzen
1
ESCP-EAP working paper
1
Enlightening tourism : ET ; a pathmaking journal
1
European management journal
1
Faculty & research / Insead : working paper series
1
Grundlagen des After Sales Marketing
1
HAB-Forschungsbericht : Schriftenreihe der Hochschulgruppe für Arbeits- und Betriebsorganisation e.V. (HAB)
1
Handbook of global supply chain management
1
Harvard-Business-Manager : das Wissen der Besten
1
IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
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ECONIS (ZBW)
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1
Determinants of the customer's perception of innovativeness : an investigation in educational services
Nguyen, Nha
;
Marcoux, Gilles
;
Guihur, Izold
- In:
International journal of innovation management
19
(
2015
)
4
,
pp. 1-22
Persistent link: https://www.econbiz.de/10011386184
Saved in:
2
Services management research : review, integration, and future directions
Subramony, Mahesh
;
Pugh, S. Douglas
- In:
Journal of management : JOM
41
(
2015
)
1
,
pp. 349-373
Persistent link: https://www.econbiz.de/10010475393
Saved in:
3
Enacting hard and soft product offerings in mature industries : moving towards servitisation in Volvo
Remneland Wikhamn, Björn
;
Ljungberg, Jan
;
Styhre, Alexander
- In:
International journal of innovation management
17
(
2013
)
4
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010200359
Saved in:
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