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subject:"Customer service"
~isPartOf:"International journal of services, economics and management"
~source:"econis"
~subject:"Dienstleistungssektor"
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Customer service
Dienstleistungssektor
Dienstleistungsmanagement
5
Service management
5
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Service quality
3
Innovation
2
New product development
2
Produktentwicklung
2
service quality
2
services management
2
Balanced Scorecard
1
Balanced scorecard
1
Beziehungsmarketing
1
Cooperation
1
Customer value
1
Dienstleistung
1
Forschungskooperation
1
Hotel industry
1
Hotellerie
1
IPA
1
Inter-firm cooperation
1
Kano model
1
Kooperation
1
Kundenservice
1
Kundenwert
1
MCTs
1
Measurement
1
Messung
1
Mobile communications
1
Mobilkommunikation
1
Performance measurement
1
Performance-Messung
1
Quality management
1
Qualitätsmanagement
1
Relationship marketing
1
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English
2
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Perrone, Anthony
1
Sukwadi, Ronald
1
Wong, Ho Yin
1
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International journal of services, economics and management
SpringerLink / Bücher
11
Journal of service research : JSR
8
Forum Dienstleistungsmanagement
6
Journal of service management
6
International journal of hospitality management
5
International journal of services and operations management
5
Wissenschaft & Praxis
5
Journal of business research : JBR
4
The journal of services marketing
4
The service industries journal
4
Gabler Edition Wissenschaft
3
Handbook of service science ; [Vol. 1]
3
Harvard business review : HBR
3
Interaktionen im Dienstleistungsbereich
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
Lecture notes in business information processing : LNBIP
3
Management decision : MD
3
Moderne Dienstleistungen : Impulse für Innovation, Wachstum und Beschäftigung ; Beiträge der 6. Dienstleistungstagung des BMBF
3
Operations management research : OMR ; advancing practice through theory
3
Service Science: Research and Innovations in the Service Economy
3
Service business
3
Service science, management and engineering : education for the 21st Century
3
Services marketing quarterly
3
Springer eBook Collection / Business and Economics
3
Betriebswirtschaftliche Forschungsergebnisse
2
Dienstleistungsnetzwerke
2
Harvard-Business-Manager : das Wissen der Besten
2
Human resource management review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of quality & reliability management
2
International journal of services and operations management : IJSOM
2
International journal of services technology and management
2
Journal of information & knowledge management : JIKM
2
Journal of service theory and practice : JSTP
2
Management internationaler Dienstleistungen mit 3K : Konfiguration - Koordination - Kundenintegration
2
Managing service quality : MSQ ; an international journal
2
Operations management ; Vol. 1
2
Prozessmanagement in der Praxis : Wertschöpfungsketten planen, optimieren und erfolgreich steuern
2
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ECONIS (ZBW)
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The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
2
The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony
;
Wong, Ho Yin
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
Saved in:
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