//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Customer service"
~person:"Chase, Richard B."
~source:"econis"
~subject:"Dienstleistungssektor"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer service
Dienstleistungssektor
Dienstleistungsmanagement
5
Service management
5
Beziehungsmarketing
4
Relationship marketing
4
Service industry
4
Consumer behaviour
2
Dienstleistung
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenservice
2
Service quality
2
Services
2
Behaviour
1
Bundling strategy
1
Consumer psychology
1
Customer satisfaction
1
Experience economy
1
Kundenzufriedenheit
1
Leistungsbündel
1
Product design
1
Produktgestaltung
1
Service encounters
1
Service innovation
1
Service interactions
1
Service operations
1
USA
1
United States
1
Verhalten
1
service strategy
1
service system design
1
service system design tools
1
service system improvement
1
servitization
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
4
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Aufsatz im Buch
1
Book section
1
Guidebook
1
Ratgeber
1
Language
All
English
4
German
1
Author
All
Chase, Richard B.
Bruhn, Manfred
9
Spohrer, James C.
6
Corsten, Hans
4
Harvey, Jean
4
Kieliszewski, Cheryl A.
4
Maglio, Paul P.
4
Stauss, Bernd
4
Baglieri, Enzo
3
Dasu, Sriram
3
Fitzsimmons, James A.
3
Gouthier, Matthias H. J.
3
Gustafsson, Anders
3
Gössinger, Ralf
3
Holzmüller, Hartmut H.
3
Luczak, Holger
3
Sawatani, Yuriko
3
Snene, Mehdi
3
Spath, Dieter
3
Subramony, Mahesh
3
Verma, Rohit
3
Altinay, Levent
2
Anderson, Sidney
2
Ashkanasy, Neal M.
2
Bryson, John R.
2
Burr, Wolfgang
2
Casadesús, Martí
2
Cheung, Fung Yi Millissa
2
Cots, Santi
2
Dorne, Raphael
2
Fitzsimmons, Mona J.
2
Fließ, Sabine
2
Frei, Frances X.
2
Ganz, Walter
2
Gardini, Marco A.
2
Gemmel, Paul
2
Grönfeldt, Svafa
2
Gupta, Aparna
2
Hadwich, Karsten
2
Heggde, Githa S.
2
more ...
less ...
Published in...
All
California management review
1
Handbook of service science ; [Vol. 1]
1
Harvard-Business-Manager : das Wissen der Besten
1
Journal of service management
1
Source
All
ECONIS (ZBW)
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
2
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
3
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
4
Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B.
-
2010
Persistent link: https://www.econbiz.de/10003968677
Saved in:
5
Wie erlebt der Kunde Ihren Service?
Chase, Richard B.
;
Dasu, Sriram
- In:
Harvard-Business-Manager : das Wissen der Besten
23
(
2001
)
6
,
pp. 88-94
Persistent link: https://www.econbiz.de/10001632152
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->