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subject:"Deutschland"
~person:"Abdulhassan, Sadik Hussein"
~person:"Avci, Turgay"
~person:"Orlowski, Marissa"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
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Search: subject_exact:"Reisebürokaufleute"
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Deutschland
Kundenzufriedenheit
Service quality
Tourism employees
6
Tourismusberufe
6
Dienstleistungsqualität
4
Hotel industry
4
Hotellerie
4
Arbeitsverhalten
3
Customer satisfaction
3
Work behaviour
3
Arbeitszufriedenheit
2
Beziehungsmarketing
2
Employee retention
2
Gastronomie
2
Job satisfaction
2
Mitarbeiterbindung
2
Relationship marketing
2
Restaurant industry
2
Turnover intentions
2
Absenteeism
1
Aggression
1
Arbeitskräfte
1
Arbeitsmobilität
1
Business ethics
1
Casual dining restaurants
1
Competence
1
Confidence
1
Consumer behaviour
1
Customer incivility
1
Customer service
1
Customer-contact employees
1
Dienstleistungssektor
1
Emotion
1
Emotional exhaustion
1
Ethical leadership
1
Fehlzeit
1
Führungskräfte
1
Führungsstil
1
Gastgewerbe
1
Hospitality industry
1
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Abdulhassan, Sadik Hussein
Avci, Turgay
Orlowski, Marissa
Karatepe, Osman M.
10
Lee, JungHoon
4
Ok, Chihyung
4
Babakus, Emin
2
Brady, Michael K.
2
Brewster, Zachary W.
2
Burke, Ronald J.
2
Cobanoglu, Cihan
2
Daskin, Mustafa
2
Gazzoli, Gabriel
2
Grobelna, Aleksandra
2
Han, Heesup
2
Hancer, Murat
2
Hewagama, Gayani
2
Hutchison, Ann
2
Hwang, Jinsoo
2
Hyun, Sunghyup Sean
2
Jung, Hyo Sun
2
Karadas, Georgiana
2
Kim, Peter Beomcheol
2
Kim, Seongseop
2
Koyuncu, Mustafa
2
Lee, Kyoung-Joo
2
Lin, Meizhen
2
Ling, Qian
2
Mang, Paul
2
Park, Yumi
2
Pohl, Gerd
2
Rod, Michel
2
Slevitch, Lisa
2
Yavas, Ugur
2
Ye, Shun
2
Yoon, Hye Hyun
2
Abdien, Mohamed Kamal
1
Abdul-Latif, Samshul-Amry
1
Aghaei, Iman
1
Agyapong, Kingsley
1
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International journal of economics and finance
1
International journal of hospitality management
1
Journal of hospitality marketing & management
1
The Cornell hospitality quarterly
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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1
Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.
;
Karatepe, Osman M.
;
Avci, Turgay
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
Saved in:
2
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
3
Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion
Alola, Uju Violet
;
Olugbade, Olusegun A.
;
Avci, Turgay
; …
- In:
Tourism management perspectives : TMP
29
(
2019
),
pp. 9-17
Persistent link: https://www.econbiz.de/10011998017
Saved in:
4
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
5
Evaluating the dimensions of service levels in chain hotels : from the perspective of top and middle managements : (an empirical study in Jordan)
Aldebi, Hameed
;
Ali, Nafez Nimer Hassan
;
Abdulhassan, …
- In:
International journal of economics and finance
9
(
2017
)
12
,
pp. 32-43
Persistent link: https://www.econbiz.de/10011782619
Saved in:
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