Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion
Year of publication: |
2019
|
---|---|
Authors: | Alola, Uju Violet ; Olugbade, Olusegun A. ; Avci, Turgay ; Öztüren, Ali |
Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 29.2019, p. 9-17
|
Subject: | Customer incivility | Emotional exhaustion | Turnover intentions | Job satisfaction | Customer-contact employees | Nigeria hotel industry | Hotellerie | Hotel industry | Arbeitszufriedenheit | Emotion | Arbeitsverhalten | Work behaviour | Tourismusberufe | Tourism employees | Stress | Work stress | Nigeria | Kundenzufriedenheit | Customer satisfaction | Mitarbeiterbindung | Employee retention |
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