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subject:"Franchising"
~person:"Kim, Wansoo"
~subject:"Beziehungsmarketing"
~subject:"Eating habit"
~subject:"Tourismuswirtschaft"
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Franchising
Beziehungsmarketing
Eating habit
Tourismuswirtschaft
Gastronomie
8
Restaurant industry
8
Relationship marketing
6
Customer satisfaction
4
Kundenzufriedenheit
4
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4
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4
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2
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2
Structural equation model
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6
Aufsatz in Zeitschrift
6
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6
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Kim, Wansoo
Jang, Soocheong
17
Lee, Seoki
10
Han, Heesup
9
Hyun, Sunghyup Sean
8
Mattila, Anna S.
7
Kim, Eojina
6
Line, Nathaniel D.
6
Ahn, Jiseon
5
Khan, Mahmood A.
5
Lee, Kyuho
5
Ok, Chihyung
5
Okumus, Bendegul
5
Qu, Hailin
5
Burton, Scot
4
Dogru, Tarik
4
Gim, Jaehee
4
Jin, Naehyun Paul
4
Kang, Juhee
4
Madanoglu, Melih
4
Sun, Kyung-A
4
Tang, Liang
4
Alonso, Abel Duarte
3
Arendt, Susan W.
3
Canter, Deborah D.
3
Castrogiovanni, Gary J.
3
Cavicchi, Alessio
3
Chen, Annie Huiling
3
Choi, Kyuwan
3
Combs, James G.
3
Ha, Jooyeon
3
Hwang, Jinsoo
3
Jun, Jinhyun
3
Ketchen, David J.
3
Kim, Kyungmin
3
Kim, Seongseop
3
Kizildag, Murat
3
Lusk, Jayson L.
3
Peng, Norman
3
Ryu, Kisang
3
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The service industries journal
2
International journal of hospitality management
1
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
6
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1
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
2
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
3
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
4
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
5
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
Saved in:
6
Outcomes of relational benefits : restaurant customers' perspective
Han, Heesup
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 820-835
Persistent link: https://www.econbiz.de/10003952670
Saved in:
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