Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Year of publication: |
2010
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Authors: | Kim, Wansoo ; Ok, Chihyung |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 34.2010, 1, p. 34-55
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Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees | Anforderungsprofil | Occupational profile | Beziehungsmarketing | Relationship marketing |
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