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subject:"Grosshandel"
~person:"Andreassen, Tor W."
~person:"Curran, James M."
~subject:"Beziehungsmarketing"
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Grosshandel
Beziehungsmarketing
Consumer behaviour
3
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3
Self-service
3
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customer inconvenience
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Andreassen, Tor W.
Curran, James M.
Gleitsmann, Sinje
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Journal of marketing theory and practice
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Journal of service research : JSR
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ECONIS (ZBW)
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Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
2
Encouraging existing customers to switch to self-service technologies : put a little fun in their lives
Curran, James M.
;
Meuter, Matthew L.
- In:
Journal of marketing theory and practice
15
(
2007
)
4
,
pp. 283-298
Persistent link: https://www.econbiz.de/10003745481
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