Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Tor W. Andreassen, Rutger D. van Oest, and Line Lervik-Olsen
| Year of publication: |
May 2018
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| Authors: | Andreassen, Tor W. ; Oest, Rutger van ; Lervik-Olsen, Line |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 21.2018, 2, p. 173-183
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| Subject: | labor-automation trade-offs | self-service technology | customer inconvenience | price compensation | analytical model | Selbstbedienung | Self-service | Preismanagement | Pricing strategy | Theorie | Theory | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670517738370 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011855787