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subject:"Health care"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Total quality management & business excellence"
~subject:"Service failure"
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Search: subject_exact:"Dienstleistungsqualität"
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Health care
Service failure
Dienstleistungsqualität
343
Service quality
343
Customer satisfaction
194
Kundenzufriedenheit
194
Consumer behaviour
142
Konsumentenverhalten
142
Beziehungsmarketing
128
Relationship marketing
128
Quality management
53
Qualitätsmanagement
53
Beschwerdemanagement
50
Complaint management
50
Customer service
42
Kundenservice
42
Dienstleistungssektor
33
Service industry
33
Product quality
30
Produktqualität
30
service quality
30
Gesundheitsversorgung
27
Emotion
24
Gesundheitswesen
23
Health care system
23
Hospital
23
Krankenhaus
23
Service recovery
21
Viral marketing
19
Virales Marketing
19
Customer integration
18
Kundenintegration
18
Measurement
18
Messung
18
Einzelhandel
17
Retail trade
17
Satisfaction
17
Online retailing
16
Online-Handel
16
Brand management
15
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English
52
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Antony, Jiju
5
Cudney, Elizabeth A.
5
McColl-Kennedy, Janet R.
3
Balaji, M. S.
2
Gallan, Andrew S.
2
Huang, Minxue
2
Hutzinger, Clemens
2
Materla, Tejaswi
2
Prasher, Ajay
2
Singh, Ajwinder
2
Tsang, Alex S. L.
2
Weitzl, Wolfgang
2
Zhou, Nan
2
Zhou, Yuanyuan
2
Acar, Eylem
1
Akdere, Mesut
1
Alatalo, Sari
1
Albuquerque, André Philippi Gonzaga de
1
Alhouti, Sarah
1
Ali, Faizan
1
Anabila, Peter
1
Anome, Janet
1
Armirotto, Vincent
1
Arthur, Jeffrey B.
1
Ataman, Gorkem
1
Azemi, Yllka
1
Bacile, Todd J.
1
Baker, Thomas L.
1
Barakshina, Tatiana
1
Behdioğlu, Sema
1
Bian, Xuemei
1
Bilgili, Bilsen
1
Biraglia, Alessandro
1
Bossink, Bart
1
Boukis, Achilleas
1
Brennan, Atrracta
1
Burhan, Hasan Arda
1
Béal, Mathieu
1
Cai, Ruiying
1
Carvalho, Raíssa Souto Maior Corrêa de
1
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Journal of business research : JBR
Total quality management & business excellence
Health care management review : HCM review
55
Journal of health organization and management
38
International journal of hospitality management
34
Health marketing quarterly
29
The TQM journal : the international review of organizational improvement
24
Quality management journal : QMJ
21
Journal of health economics
19
Journal of retailing and consumer services
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
Technological forecasting & social change : an international journal
16
The service industries journal
16
International journal of quality and service sciences
15
International journal of productivity and quality management : IJPQM
13
NBER Working Paper
13
The journal of services marketing
13
Health care management science
12
Journal of service management
12
The European journal of health economics
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of pharmaceutical and healthcare marketing : IJPHM
11
International journal of quality & reliability management
11
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Services marketing quarterly
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of operational research : EJOR
9
International journal of health care finance and economics
8
International journal of services and operations management
8
Journal of the Academy of Marketing Science
8
OECD health working papers
8
Public management review
8
Service business
8
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ECONIS (ZBW)
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1
Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn
;
Pavlopoulou, Ismini
;
McCabe, Louise
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014555901
Saved in:
2
Virtual versus human : unraveling consumer reactions to service failures through influencer types
Zhao, Taiyang
;
Ran, Yaxuan
;
Wu, Banggang
;
Wang, Valerie …
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014555571
Saved in:
3
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
4
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
5
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
6
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
Saved in:
7
Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.
;
Mafael, Alexander
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
Saved in:
8
Public announcements of employee recognitions from customers and customer satisfaction : longitudinal effects in the healthcare context
Arthur, Jeffrey B.
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014229167
Saved in:
9
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
10
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
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