Public announcements of employee recognitions from customers and customer satisfaction : longitudinal effects in the healthcare context
Jeffrey B. Arthur
| Year of publication: |
2023
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|---|---|
| Authors: | Arthur, Jeffrey B. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 157.2023, p. 1-11
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| Subject: | Employee recognition plan | Customer-oriented behavior | Social cognitive theory | Customer satisfaction | Health care | Time-series analysis | Kundenzufriedenheit | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2022.113568 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014229167