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subject:"Health care"
~isPartOf:"Journal of business research : JBR"
~subject:"Customer satisfaction"
~subject:"Service failure"
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Search: subject_exact:"Dienstleistungsqualität"
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Health care
Customer satisfaction
Service failure
Dienstleistungsqualität
252
Service quality
252
Kundenzufriedenheit
143
Consumer behaviour
120
Konsumentenverhalten
120
Beziehungsmarketing
108
Relationship marketing
108
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Kundenservice
38
Dienstleistungssektor
28
Service industry
28
Service recovery
21
Viral marketing
19
Virales Marketing
19
Emotion
18
Customer integration
17
Einzelhandel
17
Kundenintegration
17
Retail trade
17
Brand management
15
Markenführung
15
Online retailing
14
Online-Handel
14
Satisfaction
14
Brand image
12
Firm performance
12
Gesundheitswesen
12
Health care system
12
Markenimage
12
Product quality
12
Produktqualität
12
Unternehmenserfolg
12
China
11
Customer experience
11
Gesundheitsversorgung
10
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2
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Article
150
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150
Aufsatz in Zeitschrift
150
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English
150
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Balaji, M. S.
5
Gustafsson, Anders
4
McColl-Kennedy, Janet R.
4
De Keyser, Arne
3
Gallan, Andrew S.
3
Alden, Dana
2
Ali, Faizan
2
Barnes, Donald C.
2
Chebat, Jean-Charles
2
Chen, Qimei
2
Collier, Joel E.
2
Devlin, James
2
Folse, Judith Anne Garretson
2
Giebelhausen, Michael
2
Grégoire, Yany
2
Gäthke, Jana
2
He, Yi
2
Holmqvist, Jonas
2
Huang, Minxue
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Laroche, Michel
2
Lassala, Carlos
2
Lervik-Olsen, Line
2
Li, Guoxin
2
Lunardo, Renaud
2
Momparler, Alexandre
2
Orsingher, Chiara
2
Prentice, Catherine
2
Roy, Sanjit
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Shams, Poja
2
Sharma, Piyush
2
Snyder, Hannah
2
Tsang, Alex S. L.
2
Van Vaerenbergh, Yves
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Witell, Lars
2
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Published in...
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Journal of business research : JBR
International journal of hospitality management
222
Journal of retailing and consumer services
219
The journal of services marketing
132
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
129
The service industries journal
110
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
86
Services marketing quarterly
81
The TQM journal : the international review of organizational improvement
80
Journal of air transport management
65
International journal of quality and service sciences
64
Service business
64
Tourism management : research, policies, practice
63
International journal of services and operations management
61
Total quality management & business excellence
61
Health care management review : HCM review
57
Cogent business & management
55
Journal of service research : JSR
55
International journal of productivity and quality management : IJPQM
54
International journal of quality & reliability management
53
Journal of service management
52
Quality management journal : QMJ
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
42
Journal of health organization and management
39
The international journal of bank marketing : IJBM
37
Health marketing quarterly
36
Journal of Asian finance, economics and business : JAFEB
35
International journal of services and operations management : IJSOM
30
Journal of service research
30
Journal of strategic marketing
30
Journal of the Academy of Marketing Science
29
Management science : journal of the Institute for Operations Research and the Management Sciences
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
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ECONIS (ZBW)
150
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1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn
;
Pavlopoulou, Ismini
;
McCabe, Louise
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014555901
Saved in:
3
Virtual versus human : unraveling consumer reactions to service failures through influencer types
Zhao, Taiyang
;
Ran, Yaxuan
;
Wu, Banggang
;
Wang, Valerie …
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014555571
Saved in:
4
A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being
Tang, Chuanyi
;
Guo, Lin
;
Gruen, Thomas
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
Saved in:
5
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
6
The evolution of consumer restaurant selection : changes in restaurant and food delivery application attributes over time
Zhang, Yiyue
;
Ha, Hong Youl
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014535968
Saved in:
7
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
8
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
9
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
10
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
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