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subject:"Health care"
~isPartOf:"Journal of business research : JBR"
~subject:"Einzelhandel"
~subject:"Service failure"
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Search: subject_exact:"Dienstleistungsqualität"
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Health care
Einzelhandel
Service failure
Dienstleistungsqualität
252
Service quality
252
Customer satisfaction
143
Kundenzufriedenheit
143
Consumer behaviour
120
Konsumentenverhalten
120
Beziehungsmarketing
108
Relationship marketing
108
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Kundenservice
38
Dienstleistungssektor
28
Service industry
28
Service recovery
21
Viral marketing
19
Virales Marketing
19
Emotion
18
Customer integration
17
Kundenintegration
17
Retail trade
17
Brand management
15
Markenführung
15
Online retailing
14
Online-Handel
14
Satisfaction
14
Brand image
12
Firm performance
12
Gesundheitswesen
12
Health care system
12
Markenimage
12
Product quality
12
Produktqualität
12
Unternehmenserfolg
12
China
11
Customer experience
11
Gesundheitsversorgung
10
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English
52
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McColl-Kennedy, Janet R.
3
Balaji, M. S.
2
Gallan, Andrew S.
2
Huang, Minxue
2
Hutzinger, Clemens
2
Tsang, Alex S. L.
2
Weitzl, Wolfgang
2
Zhou, Nan
2
Zhou, Yuanyuan
2
Acquila-Natale, Emiliano
1
Alatalo, Sari
1
Alhouti, Sarah
1
Ali, Faizan
1
Armirotto, Vincent
1
Arnold, Todd J.
1
Arthur, Jeffrey B.
1
Azemi, Yllka
1
Bacile, Todd J.
1
Baker, Thomas L.
1
Barakshina, Tatiana
1
Bian, Xuemei
1
Biraglia, Alessandro
1
Blankson, Charles
1
Boukis, Achilleas
1
Briggs, Elten
1
Béal, Mathieu
1
Cai, Ruiying
1
Cardinali, Silvio
1
Cegarra Navarro, Juan Gabriel
1
Cepeda Carrión, Gabriel A.
1
Chen, Tong
1
Choi, Sunmee
1
Crawford, John C.
1
Cusin, Julien
1
Danaher, Tracey S.
1
Dean, David
1
Deretti, Sandro
1
Devlin, James
1
Dhakate, Nikhil
1
Diallo, Mbaye Fall
1
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Journal of business research : JBR
Journal of retailing and consumer services
88
Health care management review : HCM review
55
Journal of health organization and management
38
International journal of hospitality management
35
Health marketing quarterly
30
The journal of services marketing
30
The TQM journal : the international review of organizational improvement
25
Quality management journal : QMJ
24
The service industries journal
21
Journal of health economics
19
International journal of quality and service sciences
18
Journal of service management
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Technological forecasting & social change : an international journal
18
NBER working paper series
17
Total quality management & business excellence
17
Services marketing quarterly
16
International journal of productivity and quality management : IJPQM
15
Service business
15
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
15
NBER Working Paper
14
International journal of quality & reliability management
13
International journal of retail and distribution management
13
Journal of retailing
13
Working paper / National Bureau of Economic Research, Inc.
13
Health care management science
12
International journal of services and operations management
12
Journal of the Academy of Marketing Science
12
Production and operations management : an international journal of the Production and Operations Management Society
12
The European journal of health economics
12
Health economics
11
Health economics review
11
International journal of pharmaceutical and healthcare marketing : IJPHM
11
International journal of retail & distribution management
11
Manufacturing & service operations management : M & SOM
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
European journal of operational research : EJOR
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
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ECONIS (ZBW)
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1
Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn
;
Pavlopoulou, Ismini
;
McCabe, Louise
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014555901
Saved in:
2
Virtual versus human : unraveling consumer reactions to service failures through influencer types
Zhao, Taiyang
;
Ran, Yaxuan
;
Wu, Banggang
;
Wang, Valerie …
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014555571
Saved in:
3
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
4
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
5
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
6
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
Saved in:
7
Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.
;
Mafael, Alexander
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
Saved in:
8
Public announcements of employee recognitions from customers and customer satisfaction : longitudinal effects in the healthcare context
Arthur, Jeffrey B.
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014229167
Saved in:
9
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
10
How retailer ownership of vs. collaboration with sharing economy apps affects anticipated service quality and value co-creation
Mai, Enping
;
Ketron, Seth
- In:
Journal of business research : JBR
140
(
2022
),
pp. 684-692
Persistent link: https://www.econbiz.de/10013040707
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