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subject:"Information management"
~person:"Archer-Brown, Chris"
~person:"Pénard, Thierry"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Information management
Service quality
Dienstleistungsqualität
2
Digitale Dienste
2
Web-based service
2
Consumer behaviour
1
Customer satisfaction
1
E-commerce
1
Einzelhandel
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Retail trade
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exit propensity
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Aufsatz in Zeitschrift
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Archer-Brown, Chris
Pénard, Thierry
Thaichon, Paramaporn
6
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4
Lobo, Antonio
4
Quach, Sara
4
Adam Ridhuan Abdullah
2
Arndt, Aaron D.
2
Azrol Ibrahim
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Lee, Daeho
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Liu, Dongbo
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Nooraini M. Sheriff
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Nur Syarina Md Som
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Peng, Xiao
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1
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1
Allen, B. J.
1
Alqahtani, Sarra
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European management journal
1
The service industries journal
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ECONIS (ZBW)
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1
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
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2
How to provide quality of service guarantees in the internet? : lessons learnt from the airline and card-based payment sectors
M’Chirgui, Zouhaïer
;
Pénard, Thierry
- In:
European management journal
29
(
2011
)
4
,
pp. 306-318
Persistent link: https://www.econbiz.de/10009260939
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