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subject:"Konsumentenverhalten"
~person:"Dhir, Amandeep"
~subject:"Mobile application"
~subject:"Online-Handel"
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Konsumentenverhalten
Mobile application
Online-Handel
Consumer behaviour
2
Mobile Anwendung
2
Beschwerdemanagement
1
Brand trust
1
Complaint management
1
Confidence
1
Consumption values
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Food
1
Food consumption
1
Food delivery apps
1
Food delivery apps (FDAs)
1
Forgivenesss
1
Hospital
1
Hospitality
1
Krankenhaus
1
Kundenservice
1
Kundenzufriedenheit
1
Lebensmittel
1
Lebensmittelkonsum
1
Negative word of mouth (NWOM)
1
Online retailing
1
Purchase intention
1
Service quality
1
Service recovery
1
Theory of stress and coping
1
Vertrauen
1
Viral marketing
1
Virales Marketing
1
Visibility
1
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Dhir, Amandeep
Sajad Rezaei
13
Chakraborty, Debarun
11
Breitner, Michael H.
7
Davis, Jason
6
Han, Sang Pil
6
Heinemann, Gerrit
6
Kesler, Reinhold
6
Kummer, Michael E.
6
Schulte, Patrick
6
Venkatesh, Viswanath
6
Yin, Pai-Ling
6
Buck, Christoph
5
Ghose, Anindya
5
Jäger, Stefanie
5
Law, Chun Hung Roberts
5
Neukirchen, Thomas
5
Park, Yongtae
5
Saura, José Ramón
5
Siddiqui, Aaliyah
5
Siddiqui, Mujahid
5
Swani, Kunal
5
Tan, Yong
5
Al-Nabhani, Khalid
4
Basole, Rahul C.
4
Bick, Markus
4
Chen, Yubo
4
Cui, Xuebin
4
Daim, Tugrul U.
4
Drydakis, Nick
4
Gans, Joshua
4
Kleffmann, Markus
4
Klumpp, Matthias
4
Koop, Wilhelm
4
Kummer, Tyge-F.
4
Lehr, William
4
McLean, Graeme J.
4
Muzyrya, Yulia
4
Narang, Unnati
4
Naser Valaei
4
Oh, Wonseok
4
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Journal of business research : JBR
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
2
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1
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet
;
Talwar, Shalini
;
Islam, Nazrul
;
Salo, Jari
; …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
Saved in:
2
Why do people purchase from food delivery apps? : a consumer value perspective
Tandon, Anushree
;
Kaur, Puneet
;
Bhatt, Yogesh
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665829
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