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subject:"Kundenzufriedenheit"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of health organization and management"
~subject:"Krankenhaus"
~subject:"Theorie"
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Search: subject_exact:"Gütesicherung"
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Kundenzufriedenheit
Krankenhaus
Theorie
Quality management
64
Qualitätsmanagement
64
Gesundheitsversorgung
27
Health care
27
Gesundheitswesen
26
Health care system
26
Dienstleistungsqualität
25
Hospital
25
Service quality
25
Quality improvement
17
Customer satisfaction
11
Beziehungsmarketing
10
Lieferantenmanagement
10
Relationship marketing
10
Supplier relationship management
10
Business process management
9
Patients
9
Prozessmanagement
9
Patienten
8
B-to-B-Marketing
7
Business-to-business marketing
7
Healthcare
6
Hospital management
6
Lean Management
6
Lean management
6
Krankenhausmanagement
5
Lean Production
5
Lean production
5
Organisatorischer Wandel
5
Organizational change
5
Product quality
5
Produktqualität
5
Quality
5
Einführung
4
Implementation
4
Outsourcing
4
Process improvement
4
Betriebliche Wertschöpfung
3
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English
34
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Deakins, Eric
2
Gauld, Robin
2
Groene, Oliver
2
Williams, Sharon J.
2
Abdallah, Ayman Bahjat
1
Akter, Shahriar
1
Al Farsi, Y. M.
1
Al Hajri, A.
1
Al-Balushi, S.
1
Alkhaldi, Rasha Zuhair
1
Allen, Davina
1
Armstrong, Natalie
1
Aveling, Emma-Louise
1
Ballardie, Ruth
1
Bamber, Greg
1
Banerjee, Jay
1
Barchielli, Chiara
1
Barson, Stuart
1
Bartram, Timothy
1
Bellé, Nicola
1
Boaz, Annette
1
Boehme, Tillmann
1
Bosko, Tawnya
1
Bruhn, Manfred
1
Buttigieg, Sandra C.
1
Böhme, Tillmann
1
Cadeaux, Jack
1
Chan, Tommy K. H.
1
Chennamaneni, Pavan Rao
1
Childerhouse, Paul
1
Chong, Alain Yee Loong
1
Christodoulides, George
1
Colldén, Christian
1
Cox, Phillip
1
De Rosis, Sabina
1
Dey, Prasanta Kumar
1
Dixon-Woods, Mary
1
Doolan-Noble, Fiona
1
Dwivedi, Yogesh Kumar
1
Dyck, Cathy van
1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of health organization and management
International journal of production research
122
International journal of productivity and quality management : IJPQM
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
77
The TQM journal : the international review of organizational improvement
54
International journal of quality & reliability management
49
International journal of production economics
41
Europäische Hochschulschriften / 5
37
Quality management journal : QMJ
37
European journal of operational research : EJOR
35
Total quality management & business excellence
31
Health care management review : HCM review
27
Gabler Edition Wissenschaft
25
International journal of services and operations management
20
International journal of six sigma and competitive advantage : IJSSCA
20
International journal of quality and service sciences
17
International journal of contemporary hospitality management
14
International journal of hospitality management
14
European journal of industrial engineering : EJIE
13
Management science : journal of the Institute for Operations Research and the Management Sciences
13
Product reliability, maintainability, and supportability handbook
13
Business process management journal
12
Journal of industrial engineering and management : JIEM
11
Managing service quality : MSQ ; an international journal
11
The service industries journal
11
Journal of air transport management
10
Journal of operations management
10
Journal of retailing and consumer services
10
Springer eBook Collection / Business and Economics
10
Total quality management als Erfolgsstrategie
10
International journal of services and operations management : IJSOM
9
Journal of business economics : JBE
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
9
Amfiteatru economic : an economic and business research periodical
8
Berichte aus der Betriebswirtschaft
8
International journal of services, economics and management
8
SpringerLink / Bücher
8
Cogent business & management
7
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ECONIS (ZBW)
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
Diagnosing patient flow issues in the emergency department : an Australasian hospital case study
Boehme, Tillmann
;
Rylands, Brogan
;
Fan, Joshua Poh
; …
- In:
Journal of health organization and management
38
(
2024
)
4
,
pp. 600-630
Persistent link: https://www.econbiz.de/10014637443
Saved in:
3
The impact of hospital accreditation in selected Middle East countries : a scoping review
Khan, Salma
;
Yousefinezhadi, Taraneh
;
Hinchcliff, Reece
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10013367295
Saved in:
4
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
5
A practical framework for achieving value creation and capture in healthcare through process improvement
Evans, Jane
;
Leggat, Sandra
;
Samson, Danny
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 561-576
Persistent link: https://www.econbiz.de/10013367382
Saved in:
6
Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
Saved in:
7
Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
Saved in:
8
Positioning through B2B carrier signals : understanding how service quality is communicated via websites
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
Saved in:
9
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
10
Healthcare leaders' views on successful quality improvement initiatives and context
Barson, Stuart
;
Doolan-Noble, Fiona
;
Gray, Jonathon
; …
- In:
Journal of health organization and management
31
(
2017
)
1
,
pp. 54-63
Persistent link: https://www.econbiz.de/10011699310
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