Reconceptualizing integration quality dynamics for omnichannel marketing
Year of publication: |
2020
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Authors: | Hossain, Tasnim M. Taufique ; Akter, Shahriar ; Uraiporn, Kattiyapornpong ; Dwivedi, Yogesh Kumar |
Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 87.2020, p. 225-241
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Subject: | Cross-buying intention | Integration quality | Omnichannel marketing | PLS hierarchical model | Service quality | Dienstleistungsqualität | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Strukturgleichungsmodell | Structural equation model |
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