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subject:"Kundenzufriedenheit"
~isPartOf:"International journal of services and operations management"
~subject:"Theorie"
~subject:"Unternehmenserfolg"
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Subject
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Kundenzufriedenheit
Theorie
Unternehmenserfolg
Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
Service quality
30
India
20
Indien
20
Customer satisfaction
16
service quality
16
Industrie
11
Lean Production
11
Lean production
11
Manufacturing industries
11
TQM
10
Performance measurement
9
Performance-Messung
9
Lieferkette
8
Six Sigma
8
Supply chain
8
total quality management
8
AHP approach
7
AHP-Verfahren
7
Business process management
7
Dienstleistungssektor
7
Fuzzy sets
7
Fuzzy-Set-Theorie
7
Hospital
7
Krankenhaus
7
Lean Management
7
Lean management
7
Prozessmanagement
7
Service industry
7
Consumer behaviour
6
Konsumentenverhalten
6
SERVQUAL
6
Beziehungsmarketing
5
Gesundheitswesen
5
Health care system
5
Project management
5
Projektmanagement
5
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Type of publication
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Article
17
Type of publication (narrower categories)
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Article in journal
17
Aufsatz in Zeitschrift
17
Language
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English
17
Author
All
Anbuoli, P.
1
Antunes, Marina Godinho
1
Babbar, Sunil
1
Bhaskar, N. Udaya
1
Debata, Bikash Ranjan
1
Devi, P. Uma Maheswari
1
Esmaeili, Ahmad
1
Franceschini, Fiorenzo
1
Gupta, Atul
1
Heo, Jun-Yeon
1
Huiskonen, Janne
1
Jayaram, Jayanth
1
Jha, Abhishek Kumar
1
Jothimurugan, T.
1
Justino, Maria do Rosário
1
Kahnali, Reza Ahmadi
1
Karppinen, Henri
1
Khan, Sami A.
1
Kim, Kwang-jae
1
Konsra, Pooja
1
Koufteros, Xenophon
1
Kumar, R. Meikanda Ganesh
1
Lim, Chie-Hyeon
1
Mahapatra, Siba Sankar
1
Mashhadiabdol, Maryam
1
Mastrogiacomo, Luca
1
Min, Ho-key
1
Mukherjee, Indrajit
1
Patnaik, Bhaswati
1
Prashar, Anupama
1
Quirós, Joaquín Texeira
1
Rao, B. Sankara
1
Roy, Sheila
1
Sajadi, Seyed Mojtaba
1
Salam, Mohammad Asif
1
Satapathy, Suchismita
1
Seppänen, Kaisa
1
Shekhar, B. Raja
1
Sreekumar
1
Talebi, Kambiz
1
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Published in...
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International journal of services and operations management
International journal of production research
132
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
110
International journal of productivity and quality management : IJPQM
104
International journal of quality & reliability management
85
The TQM journal : the international review of organizational improvement
75
Total quality management & business excellence
66
International journal of production economics
62
Europäische Hochschulschriften / 5
37
European journal of operational research : EJOR
35
Quality management journal : QMJ
28
Gabler Edition Wissenschaft
25
International journal of hospitality management
19
International journal of quality and service sciences
15
International journal of contemporary hospitality management
14
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
European journal of industrial engineering : EJIE
13
International journal of six sigma and competitive advantage : IJSSCA
13
Product reliability, maintainability, and supportability handbook
13
Cogent business & management
12
International journal of business excellence
12
The service industries journal
12
Benchmarking : an international journal ; BIJ
11
Business process management journal
11
Journal of industrial engineering and management : JIEM
11
Journal of operations management
11
Managing service quality : MSQ ; an international journal
11
Amfiteatru economic : an economic and business research periodical
10
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of air transport management
10
Journal of retailing and consumer services
10
Springer eBook Collection / Business and Economics
10
The international journal of productivity and performance management : IJPPM
10
Total quality management als Erfolgsstrategie
10
Berichte aus der Betriebswirtschaft
9
IEEE transactions on engineering management : EM
9
International journal of process management and benchmarking : IJPMB
9
Journal of business research : JBR
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
9
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ECONIS (ZBW)
17
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1
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
2
Total quality management and quality certification : effects in organisational performance
Antunes, Marina Godinho
;
Quirós, Joaquín Texeira
; …
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 439-461
Persistent link: https://www.econbiz.de/10011878292
Saved in:
3
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
4
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
5
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
6
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
7
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
8
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
9
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
10
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
1
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