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subject:"Kundenzufriedenheit"
~isPartOf:"International journal of six sigma and competitive advantage : IJSSCA"
~isPartOf:"Journal of health organization and management"
~subject:"Krankenhaus"
~subject:"Theorie"
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Kundenzufriedenheit
Krankenhaus
Theorie
Quality management
228
Qualitätsmanagement
228
Lean Management
52
Lean management
52
Six Sigma
52
Gesundheitsversorgung
41
Health care
41
Hospital
37
Business process management
36
Prozessmanagement
36
Lean Production
35
Lean production
35
Dienstleistungsqualität
33
Service quality
33
Gesundheitswesen
28
Health care system
28
Industrie
26
Manufacturing industries
26
Lean Six Sigma
24
DMAIC
20
India
19
Indien
19
LSS
18
Quality improvement
17
Product design
16
Produktgestaltung
16
KMU
15
SME
15
Einführung
14
Erfolgsfaktor
14
Implementation
14
Success factor
14
lean
13
Performance measurement
12
Performance-Messung
12
Innovation
11
Patients
11
USA
11
United States
11
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46
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46
Conference paper
1
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English
46
Author
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Deakins, Eric
2
Gauld, Robin
2
Gremyr, Ida
2
Groene, Oliver
2
Williams, Sharon J.
2
Abdallah, Abdallah A.
1
Abdallah, Ayman Bahjat
1
Al Farsi, Y. M.
1
Al Hajri, A.
1
Al-Balushi, S.
1
Al-Shihabi, Sameh
1
AlSamhouri, Alaa
1
Alfarah, Yousuf M.
1
Alkhaldi, Rasha Zuhair
1
Allen, Davina
1
Ang-Carabuena, Leslie Ann
1
Angelov, Zlatko
1
Arafeh, Mazen
1
Armstrong, Natalie
1
Aveling, Emma-Louise
1
Azadeh-Fard, Nasibeh
1
Ballardie, Ruth
1
Bamber, Greg
1
Banerjee, Jay
1
Banquez Maturana, Ana Gabriela
1
Barchielli, Chiara
1
Barghash, Mahmoud A.
1
Barson, Stuart
1
Bartram, Timothy
1
Bellé, Nicola
1
Bhat, Shreeranga
1
Boaz, Annette
1
Boehme, Tillmann
1
Bosko, Tawnya
1
Bott, Patricia
1
Buttigieg, Sandra C.
1
Böhme, Tillmann
1
Chang, Michelle J.
1
Chang, Shing I.
1
Chen, Shen-jih
1
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Published in...
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International journal of six sigma and competitive advantage : IJSSCA
Journal of health organization and management
International journal of production research
122
International journal of productivity and quality management : IJPQM
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
77
The TQM journal : the international review of organizational improvement
54
International journal of quality & reliability management
49
International journal of production economics
41
Europäische Hochschulschriften / 5
37
Quality management journal : QMJ
37
European journal of operational research : EJOR
35
Total quality management & business excellence
31
Health care management review : HCM review
27
Gabler Edition Wissenschaft
25
International journal of services and operations management
20
International journal of quality and service sciences
17
International journal of contemporary hospitality management
14
International journal of hospitality management
14
European journal of industrial engineering : EJIE
13
Management science : journal of the Institute for Operations Research and the Management Sciences
13
Product reliability, maintainability, and supportability handbook
13
Business process management journal
12
Journal of industrial engineering and management : JIEM
11
Managing service quality : MSQ ; an international journal
11
The service industries journal
11
Journal of air transport management
10
Journal of operations management
10
Journal of retailing and consumer services
10
Springer eBook Collection / Business and Economics
10
Total quality management als Erfolgsstrategie
10
International journal of services and operations management : IJSOM
9
Journal of business economics : JBE
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
9
Amfiteatru economic : an economic and business research periodical
8
Berichte aus der Betriebswirtschaft
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
SpringerLink / Bücher
8
Cogent business & management
7
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ECONIS (ZBW)
46
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
Diagnosing patient flow issues in the emergency department : an Australasian hospital case study
Boehme, Tillmann
;
Rylands, Brogan
;
Fan, Joshua Poh
; …
- In:
Journal of health organization and management
38
(
2024
)
4
,
pp. 600-630
Persistent link: https://www.econbiz.de/10014637443
Saved in:
3
Comparative analysis of multivariate capacity indicators for serial and parallel systems
Fontalvo Herrera, Tomás José
;
Banquez Maturana, Ana …
- In:
International journal of six sigma and competitive …
14
(
2023
)
4
,
pp. 468-489
Persistent link: https://www.econbiz.de/10014428343
Saved in:
4
The impact of hospital accreditation in selected Middle East countries : a scoping review
Khan, Salma
;
Yousefinezhadi, Taraneh
;
Hinchcliff, Reece
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10013367295
Saved in:
5
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
6
A practical framework for achieving value creation and capture in healthcare through process improvement
Evans, Jane
;
Leggat, Sandra
;
Samson, Danny
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 561-576
Persistent link: https://www.econbiz.de/10013367382
Saved in:
7
Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
Saved in:
8
Deploying Lean Six Sigma framework in a healthcare organisation : a case experience
Swarnakar, Vikas
;
Singh, A. R.
;
Tiwari, Anil Kr
- In:
International journal of six sigma and competitive …
13
(
2021
)
4
,
pp. 412-434
Persistent link: https://www.econbiz.de/10012990442
Saved in:
9
Six Sigma-based RS, MDSS and MDSRS control charts
Zacharia, Anna
;
Ravichandran, J.
- In:
International journal of six sigma and competitive …
13
(
2021
)
4
,
pp. 435-455
Persistent link: https://www.econbiz.de/10012990474
Saved in:
10
Optimisation of choice of hospitals based on Lean Six Sigma implementation indicators : customer viewpoint
Shilpa, M.
;
Shivakumar, M. R.
;
Hamritha, S.
;
Kumar, G. …
- In:
International journal of six sigma and competitive …
13
(
2021
)
1/3
,
pp. 363-376
Persistent link: https://www.econbiz.de/10012800943
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