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subject:"Kundenzufriedenheit"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~person:"Bouranta, Nancy"
~person:"Jayapal, Jegan"
~type_genre:"Article in journal"
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Kundenzufriedenheit
Quality management
3
Qualitätsmanagement
3
Customer satisfaction
2
Dienstleistungsqualität
2
Greece
2
Griechenland
2
Service quality
2
Arbeitszufriedenheit
1
BOPIS user-citizenship behavior
1
Beziehungsmarketing
1
Click-and-collect service
1
Company performance
1
Consumer behaviour
1
Firm performance
1
Gender
1
Geschlecht
1
Hafenwirtschaft
1
Hotel industry
1
Hotellerie
1
Job satisfaction
1
Konsumentenverhalten
1
Performance measurement
1
Performance-Messung
1
Pickup service quality in BOPIS
1
Port management
1
Relationship marketing
1
Relationship quality
1
Total quality management
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Unternehmenserfolg
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Bouranta, Nancy
Jayapal, Jegan
Datta, Rabindranath
2
Gupta, Sumana
2
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmad, Zeshan
1
Ajmal, Mian M.
1
Albadry, Omaima Munawar
1
Alhamzah F. Abbas
1
Alsharif, Ahmed H.
1
Antony, Jiju
1
Aziz, Rasha Abd El
1
Banuro, Francis Yaw
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1
Chowdhury, Mohammad A.
1
Conti, Tito
1
Cronemyr, Peter
1
Cudney, Elizabeth A.
1
Debnath, Roma Mitra
1
Douglas, Jacqueline
1
Erto, Pasquale
1
Furterer, Sandra L.
1
Garg, Dixit
1
Garg, T. K.
1
Gregorio, Ruben
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Gremyr, Ida
1
Ho, Li-Hsing
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Hussien, Miran Ismail
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Iraj, Elham Bagheri
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Jach, Paula
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Jasti, Naga Vamsi Krishna
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Javed Ali
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The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
2
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Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
2
The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Panttouvakis, Angelos
;
Bouranta, Nancy
- In:
The TQM journal : the international review of …
25
(
2013
)
2
,
pp. 186-201
Persistent link: https://www.econbiz.de/10009723914
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