Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Thamaraiselvan Natarajan and Deepak V. Ramanan and Jegan Jayapal
| Year of publication: |
2023
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| Authors: | Natarajan, Thamaraiselvan ; Ramanan, Deepak V. ; Jayapal, Jegan |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 35.2023, 8, p. 2547-2571
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| Subject: | Relationship quality | BOPIS user-citizenship behavior | Click-and-collect service | Pickup service quality in BOPIS | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Geschlecht | Gender | Qualitätsmanagement | Quality management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-10-2022-0297 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014458534