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subject:"Kundenzufriedenheit"
~subject:"Arbeitszufriedenheit"
~subject:"Einzelhandel"
~subject:"Theorie"
~type_genre:"Article in journal"
~type_genre:"Sammlung"
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Search: subject_exact:"Sales technique"
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Kundenzufriedenheit
Arbeitszufriedenheit
Einzelhandel
Theorie
Sales behaviour
80
Verkaufsverhalten
80
Salespeople
30
Verkaufspersonal
30
Consumer behaviour
17
Konsumentenverhalten
17
USA
16
United States
16
Customer satisfaction
8
Selling
8
Verkauf
8
Beziehungsmarketing
5
Relationship marketing
5
Retail trade
5
Brand
4
Customer service
4
Emotion
4
Experiment
4
Kaufentscheidung
4
Kundenservice
4
Markenartikel
4
Preismanagement
4
Pricing strategy
4
Purchase decision
4
Theory
4
Advertising effects
3
Arbeitsverhalten
3
B-to-B-Marketing
3
Business-to-business marketing
3
China
3
Communication
3
Confidence
3
Corporate culture
3
Deutschland
3
Dienstleistungsqualität
3
Germany
3
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Undetermined
7
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Article
17
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
Sammlung
Aufsatz in Zeitschrift
17
Arbeitspapier
9
Graue Literatur
9
Non-commercial literature
9
Working Paper
9
Hochschulschrift
4
Thesis
3
Aufsatz im Buch
1
Book section
1
Collection of articles of several authors
1
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1
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1
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English
18
Author
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Hamwi, G. Alexander
2
Rutherford, Brian N.
2
Alhouti, Sarah
1
Anthony, Christina I.
1
Arndt, Aaron D.
1
Barksdale, Hiram C.
1
Beatty, Sharon E.
1
Butler, Timothy D.
1
Cho, Yoon-Na
1
Cowley, Elizabeth
1
Dahl, Darren W.
1
Davis, Lenita
1
Einav, Liran
1
Evanschitzky, Heiner
1
Friend, Scott B.
1
Gillison, Stephanie T.
1
Goh, Jin X.
1
Gopal, Das
1
Hall, Judith A.
1
Hoffmann, Florian
1
Hoyer, Wayne D.
1
Hwang, Jinsoo
1
Hyun, Sunghyup Sean
1
Inderst, Roman
1
Jacoby, Jacob
1
Johnson, Catherine M.
1
Johnson, Julie T.
1
Karande, Kiran
1
Kehagias, John
1
Kim, Samuel Seongseop
1
Kuchler, Theresa
1
Levin, Jonathan
1
Loertscher, Simon
1
Madarász, Kristóf
1
Mick, David Glen
1
Muir, Ellen V.
1
Northington, William Magnus
1
Park, Jungkun
1
Prykop, Catja
1
Ramarajan, Lakshmi
1
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Published in...
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Journal of marketing theory and practice
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Academy of Management journal : AMJ
1
American economic journal : a journal of the American Economic Association
1
American economic review
1
European journal of marketing : EJM
1
International journal of hospitality management
1
Journal of customer behaviour
1
Journal of economic theory
1
Journal of political economy
1
Journal of retailing and consumer services
1
Legends in consumer behavior
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
18
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1
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10
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18
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1
Monopoly pricing, optimal randomization, and resale
Loertscher, Simon
;
Muir, Ellen V.
- In:
Journal of political economy
130
(
2022
)
3
,
pp. 566-635
Persistent link: https://www.econbiz.de/10012876177
Saved in:
2
Bargaining under the illusion of transparency
Madarász, Kristóf
- In:
American economic review
111
(
2021
)
11
,
pp. 3500-3539
Persistent link: https://www.econbiz.de/10012656020
Saved in:
3
Discordant vs. harmonious selves : the effects of identity conflict and enhancement on sales performance in employee-customer interactions
Ramarajan, Lakshmi
;
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
60
(
2017
)
6
,
pp. 2208-2238
Persistent link: https://www.econbiz.de/10011793712
Saved in:
4
The role of emotions on frontline employee turnover intentions
Cho, Yoon-Na
;
Rutherford, Brian N.
;
Friend, Scott B.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
1
,
pp. 57-68
Persistent link: https://www.econbiz.de/10011654472
Saved in:
5
Influence of salespersons' nonverbal communication cues on consumer shopping behaviour
Gopal, Das
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 199-206
Persistent link: https://www.econbiz.de/10011528634
Saved in:
6
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
7
Employees' emotional reactions to customer deal requests
Gillison, Stephanie T.
;
Northington, William Magnus
; …
- In:
Journal of marketing theory and practice
24
(
2016
)
2
,
pp. 147-165
Persistent link: https://www.econbiz.de/10011489599
Saved in:
8
Assessing sale strategies in online markets using matched listings
Einav, Liran
;
Kuchler, Theresa
;
Levin, Jonathan
; …
- In:
American economic journal : a journal of the American …
7
(
2015
)
2
,
pp. 215-247
Persistent link: https://www.econbiz.de/10011282796
Saved in:
9
The fourth P: advertising and personal selling
Jacoby, Jacob
;
Solomon, Michael R.
;
Mick, David Glen
-
2015
Persistent link: https://www.econbiz.de/10011444692
Saved in:
10
Unwanted pursuit behavior : understanding salespeople's desire to pursue and desire to avoid customers
Alhouti, Sarah
;
Butler, Timothy D.
;
Johnson, Catherine M.
; …
- In:
Journal of marketing theory and practice
22
(
2014
)
4
,
pp. 385-400
Persistent link: https://www.econbiz.de/10010510252
Saved in:
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