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subject:"Kundenzufriedenheit"
~subject:"Experiment"
~subject:"Retail trade"
~subject:"Theorie"
~type_genre:"Article in journal"
~type_genre:"Non-commercial literature"
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Search: subject_exact:"Sales technique"
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Kundenzufriedenheit
Experiment
Retail trade
Theorie
Sales behaviour
100
Verkaufsverhalten
100
Salespeople
35
Verkaufspersonal
35
Consumer behaviour
19
Konsumentenverhalten
19
USA
18
United States
18
Theory
10
Beziehungsmarketing
9
Customer satisfaction
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Relationship marketing
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Verkauf
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Einzelhandel
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Deutschland
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Emotion
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Banerjee, Abhijit V.
4
Duflo, Esther
4
Jackson, Matthew O.
4
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3
Chandrasekhar, Arun G.
3
Essl, Andrea
3
Kosfeld, Michael
3
Kröll, Markus
3
Madarász, Kristóf
2
Alhouti, Sarah
1
Anthony, Christina I.
1
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1
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1
Barksdale, Hiram C.
1
Beatty, Sharon E.
1
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1
Butler, Timothy D.
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Cappelen, Alexander W.
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1
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1
Dölling, Steffen
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1
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1
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1
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1
Goh, Jin X.
1
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1
Hall, Judith A.
1
Hamwi, G. Alexander
1
Hart, Sergiu
1
Herweg, Fabian
1
Hoffmann, Florian
1
Huhn, Franziska
1
Hwang, Jinsoo
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Discussion paper / Centre for Economic Policy Research
4
Journal of marketing theory and practice
3
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of retailing and consumer services
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Academy of Management journal : AMJ
1
American economic journal : a journal of the American Economic Association
1
American economic review
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Arbeitspapiere zum Tätigkeitsfeld Risikomanagement und Versicherung
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BREAD working paper
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Betriebswirtschaftliche Diskussionsbeiträge
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CESifo working papers
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Discussion paper / NHH, Department of Economics
1
Discussion paper / The Hebrew University of Jerusalem, Center for the Study of Rationality
1
Discussion paper series / IZA
1
European journal of marketing : EJM
1
International journal of hospitality management
1
Journal of customer behaviour
1
Journal of economic theory
1
Journal of political economy
1
Massachusetts Institute of Technology Department of Economics working paper series : working paper
1
Psychology & marketing
1
Schriftenreihe der Fakultät für Wirtschaft der Dualen Hochschule Baden-Württemberg Ravensburg
1
The journal of personal selling & sales management : JPSSM
1
Wiener Beiträge zur betriebswirtschaftlichen Versicherungswissenschaft
1
Working paper / National Bureau of Economic Research, Inc.
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ECONIS (ZBW)
34
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11
Einstellungen von Kunden und Beratern beim Versicherungsvertrieb über Banken : Ergebnisse modellgestützter empirischer Erhebungen bei Genossenschaftsbanken im süddeutschen Raum und...
Kumschier, Alexander
;
Eszler, Erwin
-
2012
Persistent link: https://www.econbiz.de/10010348609
Saved in:
12
Discordant vs. harmonious selves : the effects of identity conflict and enhancement on sales performance in employee-customer interactions
Ramarajan, Lakshmi
;
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
60
(
2017
)
6
,
pp. 2208-2238
Persistent link: https://www.econbiz.de/10011793712
Saved in:
13
Influence of salespersons' nonverbal communication cues on consumer shopping behaviour
Gopal, Das
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 199-206
Persistent link: https://www.econbiz.de/10011528634
Saved in:
14
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
15
Employees' emotional reactions to customer deal requests
Gillison, Stephanie T.
;
Northington, William Magnus
; …
- In:
Journal of marketing theory and practice
24
(
2016
)
2
,
pp. 147-165
Persistent link: https://www.econbiz.de/10011489599
Saved in:
16
Bargaining under the illusion of transparency
Madarász, Kristóf
-
2015
Persistent link: https://www.econbiz.de/10010495475
Saved in:
17
Assessing sale strategies in online markets using matched listings
Einav, Liran
;
Kuchler, Theresa
;
Levin, Jonathan
; …
- In:
American economic journal : a journal of the American …
7
(
2015
)
2
,
pp. 215-247
Persistent link: https://www.econbiz.de/10011282796
Saved in:
18
Unwanted pursuit behavior : understanding salespeople's desire to pursue and desire to avoid customers
Alhouti, Sarah
;
Butler, Timothy D.
;
Johnson, Catherine M.
; …
- In:
Journal of marketing theory and practice
22
(
2014
)
4
,
pp. 385-400
Persistent link: https://www.econbiz.de/10010510252
Saved in:
19
Theorie der dünnen Scheibchen im persönlichen Verkauf - ein Videoexperiment
Stros, Michael
;
Möslein-Tröppner, Bodo
-
2014
Persistent link: https://www.econbiz.de/10010443122
Saved in:
20
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
Saved in:
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