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subject:"Produktivität"
~person:"Gustafsson, Anders"
~subject:"Dienstleistung"
~subject:"Dienstleistungshandel"
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Search: subject_exact:"Dienstleistungsbranche"
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Produktivität
Dienstleistung
Dienstleistungshandel
Dienstleistungssektor
15
Service industry
15
Services
9
Innovation
8
Dienstleistungsqualität
5
Service innovation
5
Service quality
5
Betriebliche Wertschöpfung
4
Beziehungsmarketing
4
Consumer behaviour
4
Customer integration
4
Customer service
4
Innovation management
4
Innovationsmanagement
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Konsumentenverhalten
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Kundenintegration
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Kundenservice
4
Relationship marketing
4
Value creation
4
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Dienstleistungsmanagement
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machine learning
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service research priorities
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stakeholders
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transformative service research
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English
10
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Gustafsson, Anders
Mattoo, Aaditya
24
Corsten, Hans
16
Shepherd, Ben
15
Edvardsson, Bo
12
Gallouj, Fai͏̈z
12
Kowalkowski, Christian
12
Morikawa, Masayuki
12
Vahter, Priit
12
Bosworth, Barry
11
Hempell, Thomas
11
Jensen, J. Bradford
11
Witell, Lars
11
Arnold, Jens Matthias
10
Gössinger, Ralf
10
Triplett, Jack E.
10
Bruhn, Manfred
9
Kritikos, Alexander
9
Schiersch, Alexander
9
Ark, Bart van
8
Damijan, Jože P.
8
Foster-McGregor, Neil
8
Geishecker, Ingo
8
Görg, Holger
8
Haller, Stefanie
8
Hoekman, Bernard M.
8
Jaakkola, Elina
8
Nayyar, Gaurav
8
Rubalcaba-Bermejo, Luis
8
Winkler, Deborah
8
Ariu, Andrea
7
Inklaar, Robert
7
Kaitila, Ville
7
Kindström, Daniel
7
Maliranta, Mika
7
Maroto Sánchez, Andrés
7
McColl-Kennedy, Janet R.
7
McQuinn, John
7
Park, Donghyun
7
Peters, Bettina
7
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University of Michigan / Business School
1
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Journal of business research : JBR
4
Journal of service research
2
Advances in services innovations
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
1
University of Michigan Business School management series
1
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ECONIS (ZBW)
10
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1
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
3
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
4
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
5
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
6
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
7
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
8
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
9
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
10
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
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