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subject:"Produktqualität"
~person:"Chang, Tsang-Chuan"
~person:"De Giovanni, Pietro"
~subject:"After-sales service"
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Produktqualität
After-sales service
Quality management
13
Qualitätsmanagement
13
Product quality
7
Dienstleistungsqualität
6
Service quality
6
Theorie
4
Theory
4
Business process management
3
Fuzzy sets
3
Fuzzy-Set-Theorie
3
Prozessmanagement
3
process quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
Performance measurement
2
Performance-Messung
2
Six Sigma
2
Six Sigma quality index
2
Statistical quality control
2
Statistical test
2
Statistische Qualitätskontrolle
2
Statistischer Test
2
service quality
2
Beschwerdemanagement
1
Beziehungsmarketing
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Blockchain
1
Complaint management
1
Conformance quality
1
Control theory
1
Differential games
1
Feature fatigue
1
Game theory
1
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1
Goodwill
1
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Investment
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8
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Chang, Tsang-Chuan
De Giovanni, Pietro
Antony, Jiju
8
Pecht, Michael
7
Chen, Jing
6
He, Yihai
6
Parast, Mahour Mellat
6
Tarí, Juan José
6
Witell, Lars
6
Abowd, John M.
5
Chen, Kuen-Suan
5
Grossman, Gene M.
5
Helpman, Elhanan
5
Kramarz, Francis
5
Lambertini, Luca
5
Moreau, Antoine
5
Thareja, Priyavrat
5
Zaccour, Georges
5
Abebe, Birhanu Beshah
4
Chun, Young H.
4
Dahlgaard, Jens Jörn
4
Das, Diganta
4
He, Zhen
4
Krishna, Pravin
4
Li, Dong
4
Li, Jun
4
Löfgren, Martin
4
Maloney, William F.
4
Nagurney, Anna
4
Niu, Baozhuang
4
Pereira-Moliner, Jorge
4
Prybutok, Victor
4
Prybutok, Victor R.
4
Rust, Roland T.
4
Sana, Shib Sankar
4
Shahin, Arash
4
Siciliani, Luigi
4
Tan, Kim Hua
4
Wang, Haiyan
4
Yoo, Seung Ho
4
Al-Hakim, Latif
3
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International journal of production research
3
European journal of operational research : EJOR
2
Annals of operations research ; volume 289, number 2 (June 2020)
1
Les cahiers du GERAD
1
Omega : the international journal of management science
1
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ECONIS (ZBW)
8
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1
A survey of dynamic models of product quality
De Giovanni, Pietro
;
Zaccour, Georges
-
2021
Persistent link: https://www.econbiz.de/10012939421
Saved in:
2
A survey of dynamic models of product quality
De Giovanni, Pietro
;
Zaccour, Georges
- In:
European journal of operational research : EJOR
307
(
2023
)
3
,
pp. 991-1007
Persistent link: https://www.econbiz.de/10014282933
Saved in:
3
Technology and service investments in the presence of feature fatigue and word-of-mouth
Vessal, Sara Rezaee
;
De Giovanni, Pietro
;
Hassanzadeh, …
- In:
European journal of operational research : EJOR
301
(
2022
)
3
,
pp. 923-941
Persistent link: https://www.econbiz.de/10013267798
Saved in:
4
An optimal control model with defective products and goodwill damages
De Giovanni, Pietro
-
2020
Persistent link: https://www.econbiz.de/10012243031
Saved in:
5
Testing process quality of wire bonding with multiple gold wires from viewpoint of producers
Chang, Tsang-Chuan
;
Chen, Kuen-Suan
- In:
International journal of production research
57
(
2019
)
17
,
pp. 5400-5413
Persistent link: https://www.econbiz.de/10012193613
Saved in:
6
Quality evaluation of internal cylindrical grinding process with multiple quality characteristics for gear products
Wu, Mei-Fang
;
Chen, Hsuan-Yu
;
Chang, Tsang-Chuan
;
Wu, …
- In:
International journal of production research
57
(
2019
)
21
,
pp. 6687-6701
Persistent link: https://www.econbiz.de/10012193753
Saved in:
7
Optimal quality improvements and pricing strategies with active and passive product returns
De Giovanni, Pietro
;
Zaccour, Georges
- In:
Omega : the international journal of management science
88
(
2019
),
pp. 248-262
Persistent link: https://www.econbiz.de/10012118678
Saved in:
8
The construction and application of Six Sigma quality indices
Chen, Kuen-Suan
;
Chen, Hsi-Tien
;
Chang, Tsang-Chuan
- In:
International journal of production research
55
(
2017
)
7/8
,
pp. 2365-2384
Persistent link: https://www.econbiz.de/10011648611
Saved in:
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