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subject:"Relationship marketing"
~isPartOf:"Business process management journal"
~isPartOf:"International journal of six sigma and competitive advantage : IJSSCA"
~subject:"Service quality"
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Relationship marketing
Service quality
Quality management
245
Qualitätsmanagement
245
Lean Management
56
Lean management
56
Business process management
54
Prozessmanagement
54
Six Sigma
53
Lean Production
39
Lean production
39
Industrie
33
Manufacturing industries
33
Lean Six Sigma
26
Dienstleistungsqualität
23
DMAIC
21
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Performance-Messung
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lean
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1
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1
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1
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1
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1
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1
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1
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1
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1
Deshmukh, Sunil V.
1
Diggi, Rahul
1
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1
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Lakhe, Ramesh R.
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1
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Business process management journal
International journal of six sigma and competitive advantage : IJSSCA
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
101
International journal of productivity and quality management : IJPQM
69
The TQM journal : the international review of organizational improvement
65
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
47
International journal of quality and service sciences
32
International journal of services and operations management
31
International journal of production research
27
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
20
Benchmarking : an international journal ; BIJ
19
Journal of health organization and management
19
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
14
International journal of contemporary hospitality management
14
International journal of production economics
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
The service industries journal
14
European research studies
13
International journal of business information systems : IJBIS
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
Service business
12
Benchmarking : an international journal
11
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Journal of business research : JBR
11
The accounting review : a publication of the American Accounting Association
11
Europäische Hochschulschriften / 5
10
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
International journal of services and operations management : IJSOM
9
Journal of hospitality marketing & management
9
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ECONIS (ZBW)
23
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1
Process and dimensional variation analysis of automobile assembly in development phase using Six Sigma DMAIC
Sisodia, Vikas
;
Salunkhe, Sachin
;
Pantawane, Prakash
; …
- In:
International journal of six sigma and competitive …
14
(
2023
)
4
,
pp. 437-467
Persistent link: https://www.econbiz.de/10014428342
Saved in:
2
Deploying Lean Six Sigma framework in a healthcare organisation : a case experience
Swarnakar, Vikas
;
Singh, A. R.
;
Tiwari, Anil Kr
- In:
International journal of six sigma and competitive …
13
(
2021
)
4
,
pp. 412-434
Persistent link: https://www.econbiz.de/10012990442
Saved in:
3
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
4
Field quality metrics - findings and recommendations
Palmquist, Brian
- In:
Business process management journal
23
(
2017
)
4
,
pp. 811-821
Persistent link: https://www.econbiz.de/10011723276
Saved in:
5
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
6
Measuring academic quality : a three-dimensional approach for internal audit using DMAIC
Biju, Seena
;
Nair, N. Sreekumaran
- In:
International journal of six sigma and competitive …
10
(
2016/2017
)
3/4
,
pp. 236-257
Persistent link: https://www.econbiz.de/10011860844
Saved in:
7
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
8
Review of Sig Sigma application in clinical testing laboratory
Sawalakhe, Pranil V.
;
Deshmukh, Sunil V.
;
Lakhe, Ramesh R.
- In:
International journal of six sigma and competitive …
10
(
2016
)
2
,
pp. 77-97
Persistent link: https://www.econbiz.de/10011665125
Saved in:
9
Identifying data-driven healthcare facilities : a case study in VHA hospitals
Chang, Shing I.
;
Douglas-Mankin, Kimberly D.
;
Chang, …
- In:
International journal of six sigma and competitive …
10
(
2016
)
2
,
pp. 98-111
Persistent link: https://www.econbiz.de/10011665126
Saved in:
10
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
Saved in:
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