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subject:"Retail trade"
~isPartOf:"Journal of service research : JSR"
~subject:"Kundenservice"
~subject:"Supplier relationship management"
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Retail trade
Kundenservice
Supplier relationship management
Salespeople
12
Verkaufspersonal
12
Beziehungsmarketing
8
Relationship marketing
8
frontline employees
7
Customer service
6
Arbeitsverhalten
4
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Work behaviour
4
Dienstleistungsmarketing
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Dienstleistungssektor
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Services marketing
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Arnold, Todd
1
Arnold, Todd J.
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Auh, Seigyoung
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Barnes, Donald C.
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Black, William C.
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Bock, Dora E.
1
Brady, Michael
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Brady, Michael K.
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Brown, Tom
1
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Hopkins, Lucas M.
1
Mengüç, Bülent
1
Pugh, Harrison B.
1
Singh, Jagdip
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Journal of service research : JSR
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of retailing and consumer services
22
Journal of business research : JBR
18
The journal of business & industrial marketing
18
The journal of personal selling & sales management : JPSSM
18
Journal of personal selling & sales management : JPSSM
13
Journal of retailing
13
Journal of the Academy of Marketing Science
11
International journal of retail & distribution management
10
Journal of marketing
7
Journal of marketing theory and practice
7
Journal of service research
7
The service industries journal
7
Journal of business-to-business marketing
6
The international review of retail, distribution and consumer research
6
Journal of marketing channels : ... distribution systems, strategy, and management
5
SpringerLink / Bücher
5
European journal of marketing
4
International journal of hospitality management
4
The journal of services marketing
4
Gabler Edition Wissenschaft
3
International journal of contemporary hospitality management
3
Inventi impact: retailing & consumer services
3
Journal of marketing management : MM
3
Psychology & marketing
3
Retail work
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
European journal of marketing : EJM
2
Forschung aus der Hans-Böckler-Stiftung
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Interaktionen im Dienstleistungsbereich
2
International business development : a concise textbook focusing on international B-to-B contexts
2
International journal of bank marketing
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and operations management
2
Journal of business ethics : JOBE
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
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ECONIS (ZBW)
6
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1
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6
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1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
3
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
4
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
5
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
6
The contingency effect of service employee personalities on service climate : getting employee perceptions aligned can reduce personality effects
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 426-442
Persistent link: https://www.econbiz.de/10009491361
Saved in:
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