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subject:"Retail trade"
~isPartOf:"Psychology & marketing"
~subject:"Customer service"
~subject:"Supplier relationship management"
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Retail trade
Customer service
Supplier relationship management
Salespeople
14
Verkaufspersonal
14
Arbeitsverhalten
3
Beziehungsmarketing
3
Consumer behaviour
3
Customer satisfaction
3
Einzelhandel
3
Konsumentenverhalten
3
Kundenzufriedenheit
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Relationship marketing
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Sales behaviour
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Verkaufsverhalten
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Work behaviour
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Arbeitszufriedenheit
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Dienstleistungsqualität
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Dienstleistungssektor
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Emotion
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Service industry
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Service quality
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Verkauf
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China
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Hill, Sally Rao
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Keh, Hean Tat
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Li, Xuan
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Park, Jihye
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Ren, Run
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Söderlund, Magnus
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Psychology & marketing
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of retailing and consumer services
22
Journal of business research : JBR
18
The journal of business & industrial marketing
18
The journal of personal selling & sales management : JPSSM
18
Journal of personal selling & sales management
13
Journal of retailing
13
International journal of retail & distribution management
10
Journal of the Academy of Marketing Science
9
Journal of marketing
7
Journal of marketing theory and practice
7
Journal of service research
7
The service industries journal
7
Journal of business-to-business marketing
6
Journal of service research : JSR
6
The international review of retail, distribution and consumer research
6
Journal of marketing channels : ... distribution systems, strategy, and management
5
SpringerLink / Bücher
5
International journal of hospitality management
4
The journal of services marketing
4
European journal of marketing
3
Gabler Edition Wissenschaft
3
International journal of contemporary hospitality management
3
Inventi impact: retailing & consumer services
3
Journal of marketing management : MM
3
Retail work
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
European journal of marketing : EJM
2
Forschung aus der Hans-Böckler-Stiftung
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Interaktionen im Dienstleistungsbereich
2
International business development : a concise textbook focusing on international B-to-B contexts
2
International journal of bank marketing
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and operations management
2
Journal of business ethics : JOBE
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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ECONIS (ZBW)
3
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1
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
2
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
3
The beautiful, the cheerful, and the helpful : the effects of service employee attributes on customer satisfaction
Keh, Hean Tat
;
Ren, Run
;
Hill, Sally Rao
;
Li, Xuan
- In:
Psychology & marketing
30
(
2013
)
3
,
pp. 211-226
Persistent link: https://www.econbiz.de/10009728509
Saved in:
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