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subject:"Robot"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service theory and practice"
~isPartOf:"Working paper series / United Nations University, UNU-MERIT / United Nations University, UNU-MERIT"
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Search: subject_exact:"Industrieroboter"
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Robot
Roboter
21
Consumer behaviour
12
Konsumentenverhalten
12
Dienstleistungsqualität
11
Service quality
11
Service robot
8
Customer satisfaction
7
Kundenzufriedenheit
7
Customer service
6
Einzelhandel
6
Kundenservice
6
Retail trade
6
Artificial intelligence
4
Beschwerdemanagement
4
Complaint management
4
Künstliche Intelligenz
4
Service robots
4
Beziehungsmarketing
3
Emotion
3
Relationship marketing
3
Service failure
3
Service recovery
3
Services
3
Coronavirus
2
Dienstleistung
2
Dienstleistungssektor
2
Emotional contagion
2
Human-robot interaction
2
Perceived service quality
2
Responsibility attribution
2
Retail
2
Robots
2
Service industry
2
Theory of mind
2
Anticipated trust
1
Arousal
1
Automated social presence
1
Blended human-technology service realities
1
Brand management
1
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English
21
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Söderlund, Magnus
3
Brengman, Malaika
2
Altinigne, Nesenur
1
Arikan, Esra
1
Cao, Hoang-Long
1
Chen, Tom
1
Cho, Youngju
1
Chuah, Stephanie Hui-wen
1
Cui, Jinsheng
1
De Kervenoael, Ronan
1
Dodds, Sarah
1
Dong, Yuanyuan
1
Gauquier, Laurens de
1
Guido, Jorge Carlos Fiestas Lopez
1
Hasan, Md. Rajibul
1
Huang, Jingya
1
Hung, Yu-Chen
1
Kang, Qi
1
Kim, Jee Won
1
Kim, Youn-Kyung
1
Kuzgun, Ebru
1
Li, Yi
1
Liao, Jiancai
1
Liu, Junqi
1
Ma, Chunhao
1
Merdin-Uygur, Ezgi
1
Nguyen Tuyet-Mai
1
Oertzen, Anna-Sophie
1
Okan, Mehmet
1
Olarte-Pascual, Cristina
1
Ozturkcan, Selcen
1
Park, Heejun
1
Park, Junsung
1
Park, Yookyung
1
Pelegrín-Borondo, Jorge
1
Pontes, Nicolas
1
Popkowski Leszczyc, Peter T. L.
1
Prentice, Catherine
1
Psylla, Evangelia
1
Reinares-Lara, Eva
1
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Journal of retailing and consumer services
Journal of service theory and practice
Working paper series / United Nations University, UNU-MERIT / United Nations University, UNU-MERIT
International journal of production research
71
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
Discussion paper series / IZA
29
European journal of operational research : EJOR
29
Journal of business research : JBR
23
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
GLO discussion paper
16
Springer eBook Collection
15
Discussion papers / CEPR
14
CESifo working papers
13
Journal of service management
13
Working paper / National Bureau of Economic Research, Inc.
12
International journal of contemporary hospitality management
11
Journal of service research
11
Transportation research / E : an international journal
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
International journal of production economics
10
Journal of emerging technologies in Accounting
10
Journal of hospitality marketing & management
10
NBER Working Paper
10
RIETI discussion paper series
10
Tourism management perspectives : TMP
9
Economics letters
8
Service business
8
Working paper series / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
Tourism management : research, policies, practice
7
Economic modelling
6
Economics of innovation and new technology
6
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
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ECONIS (ZBW)
21
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1
Service robots and artificial morality : an examination of robot behavior that violates human privacy
Söderlund, Magnus
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 52-72
Persistent link: https://www.econbiz.de/10014448171
Saved in:
2
Think like a robot : how interactions with humanoid service robots affect consumers' decision strategies
Liao, Jiancai
;
Huang, Jingya
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014460811
Saved in:
3
SIoT robots and consumer experiences in retail : unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm
De Kervenoael, Ronan
;
Schwob, Alexandre
;
Hasan, Md. Rajibul
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460835
Saved in:
4
Retail robots as sales assistants : how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
Guido, Jorge Carlos Fiestas Lopez
;
Kim, Jee Won
; …
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 127-154
Persistent link: https://www.econbiz.de/10014526017
Saved in:
5
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
6
Editorial: robots and AI in retailing and consumer services
Brengman, Malaika
;
Williems, Kim
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014240285
Saved in:
7
Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi
;
Ozturkcan, Selcen
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
Saved in:
8
Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de
;
Willems, Kim
;
Cao, Hoang-Long
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
Saved in:
9
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
10
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
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