Retail robots as sales assistants : how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
Jorge Carlos Fiestas Lopez Guido, Jee Won Kim, Peter T.L. Popkowski Leszczyc and Nicolas Pontes and Sven Tuzovic
| Year of publication: |
2024
|
|---|---|
| Authors: | Guido, Jorge Carlos Fiestas Lopez ; Kim, Jee Won ; Popkowski Leszczyc, Peter T. L. ; Pontes, Nicolas ; Tuzovic, Sven |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 34.2024, 1, p. 127-154
|
| Subject: | Artificial intelligence | Humanoid social robots | Perceived competence | Retail robot | Retailing | Speciesism | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Einzelhandel | Retail trade | Künstliche Intelligenz |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-04-2023-0123 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014526017