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subject:"Service industry"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of service research"
~subject:"Customer service"
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Service industry
Customer service
Dienstleistungsmarketing
8
Dienstleistungsqualität
8
Service quality
8
Services marketing
8
Dienstleistung
6
Dienstleistungssektor
6
Services
6
Beziehungsmarketing
4
Customer satisfaction
4
Kundenzufriedenheit
4
Relationship marketing
4
Lieferantenmanagement
3
Supplier relationship management
3
Business process management
2
Consumer behaviour
2
Konsumentenverhalten
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Prozessmanagement
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service quality
2
B-to-B-Marketing
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B2B services
1
Bibliometrics
1
Bibliometrie
1
Bundling strategy
1
Business services
1
Business-to-business marketing
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Confidence
1
Customer participation
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Dienstleistungshandel
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Dienstleistungsinnovation
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Dienstleistungsmanagement
1
Fachzeitschrift
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Forschung
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Industrie
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International marketing
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Internationales Marketing
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Journal of Service Research
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Ahn, Jinwoo
1
Edvardsson, Bo
1
Field, Joy M.
1
Fließ, Sabine
1
Fotheringham, Darima
1
Grohmann, Marcella Maria
1
Grönroos, Christian
1
Gustafsson, Anders
1
Huang, Ming-Hui
1
Kleinaltenkamp, Michael
1
Koskela-Huotari, Kaisa
1
Lemon, Katherine N.
1
McColl-Kennedy, Janet R.
1
Mustak, Mekhail
1
Ostrom, Amy L.
1
Rho, Taeseok
1
Subramony, Mahesh
1
Tronvoll, Bård
1
Ulaga, Wolfgang
1
Vink, Josina
1
Wangenheim, Florian von
1
Wetter Edman, Katarina
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of service research
Services marketing quarterly
7
The journal of services marketing
7
Journal of service management
6
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of service research : JSR
5
Fokus Dienstleistungsmarketing
4
International journal of contemporary hospitality management
4
Journal of retailing and consumer services
4
SpringerLink / Bücher
4
The service industries journal
4
European journal of marketing
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of business research : JBR
3
Journal of the Academy of Marketing Science
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
A Research Agenda for Service Marketing
2
Advances in services marketing
2
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
2
Business process management journal
2
Business-to-Business-Marketing
2
DUV / Wirtschaftswissenschaft
2
Dienstleistungsmanagement : Jahrbuch
2
Entrepreneurial Marketing : Besonderheiten, Aufgaben und Lösungsansätze für Gründungsunternehmen
2
European journal of marketing : EJM
2
Europäische Hochschulschriften / 5
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Industrielle Dienstleistungen: Servicestrategie oder Outsourcing?
2
Instrumente zur Gestaltung von After Sales Services
2
International journal of quality and service sciences
2
Journal of air transport management
2
Managing service quality : MSQ ; an international journal
2
Marketing theory
2
Neue Herausforderungen an das Dienstleistungsmarketing
2
Schriften zu Marketing und Management
2
The journal of business & industrial marketing
2
AMS review : official publication of the Academy of Marketing Science
1
Arbeitsbericht / Institut für Unternehmensführung und Unternehmensforschung, Ruhr-Universität Bochum
1
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ECONIS (ZBW)
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
3
The effect of customer participation in service industry on encounter satisfaction by the development of relationship
Ahn, Jinwoo
;
Rho, Taeseok
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
1
,
pp. 94-120
Persistent link: https://www.econbiz.de/10012423203
Saved in:
4
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
5
Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
6
Relationship marketing and service : an update
Grönroos, Christian
- In:
Journal of global scholars of marketing science : …
27
(
2017
)
3
,
pp. 201-208
Persistent link: https://www.econbiz.de/10011774977
Saved in:
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