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subject:"Service industry"
~isPartOf:"Journal of retailing and consumer services"
~person:"Roy, Sanjit"
~person:"Sweeney, Jill"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Customer service"
~subject:"Service quality"
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Dienstleistungsmarketing
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2
Services marketing
2
Brand
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Partial least squares
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Partial least squares path modelling
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Journal of retailing and consumer services
Journal of strategic marketing
1
Services marketing cases in emerging markets : an asian perspective
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ECONIS (ZBW)
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Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
2
The effects of brand credibility on customer loyalty
Sweeney, Jill
;
Swait, Joffre
- In:
Journal of retailing and consumer services
15
(
2008
)
3
,
pp. 179-193
Persistent link: https://www.econbiz.de/10003699454
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