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subject:"Service industry"
~person:"Roy, Sanjit"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Indien"
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Roy, Sanjit
Bruhn, Manfred
10
Grönroos, Christian
10
Stauss, Bernd
8
Lusch, Robert F.
7
Baron, Steve
6
Vargo, Stephen L.
6
Corsten, Hans
5
Freiling, Jörg
5
Furrer, Olivier
5
Wirtz, Jochen
5
Bitner, Mary Jo
4
Harris, Kim
4
Helmig, Bernd
4
Horbel, Chris
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Huang, Ming-Hui
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4
Meffert, Heribert
4
Oyewole, Philemon
4
Robbert, Thomas
4
Roth, Stefan
4
Rust, Roland T.
4
Ahlert, Dieter
3
Akaka, Melissa Archpru
3
Baglieri, Enzo
3
Bauer, Hans H.
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Botschen, Günther
3
Büttgen, Marion
3
Edvardsson, Bo
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Finsterwalder, Jörg
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Fließ, Sabine
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Fullerton, Sam
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Gremler, Dwayne D.
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Grove, Stephen J.
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Gummesson, Evert
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Harris, Lloyd C.
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Hart, Christopher W.
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Heskett, James L.
3
Jaakkola, Elina
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Khan, Kalim
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Journal of retailing and consumer services
1
Journal of strategic marketing
1
The journal of services marketing
1
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ECONIS (ZBW)
3
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1
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
2
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
3
Modelling trust in service relationships : a transnational perspective
Sekhon, Harjit
;
Roy, Sanjit
;
Shergill, Gurvinder S.
; …
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 76-86
Persistent link: https://www.econbiz.de/10009723099
Saved in:
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