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subject:"Service industry"
~person:"Roy, Sanjit"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
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Service industry
Beziehungsmarketing
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Dienstleistungsmarketing
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Services marketing
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Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
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3
Konsumentenverhalten
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Partial least squares
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Relationship marketing
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Airline
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Asien
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Cognition
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Comparison
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Customer engagement behavior
1
Customer helping behavior
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Customer integration
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Dienstleistung
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Einzelhandel
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Emerging economies
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Roy, Sanjit
Bruhn, Manfred
10
Grönroos, Christian
10
Stauss, Bernd
8
Lusch, Robert F.
7
Vargo, Stephen L.
6
Corsten, Hans
5
Freiling, Jörg
5
Furrer, Olivier
5
Bitner, Mary Jo
4
Helmig, Bernd
4
Horbel, Chris
4
Huang, Ming-Hui
4
Iacobucci, Dawn
4
Meffert, Heribert
4
Oyewole, Philemon
4
Robbert, Thomas
4
Roth, Stefan
4
Rust, Roland T.
4
Wirtz, Jochen
4
Ahlert, Dieter
3
Akaka, Melissa Archpru
3
Baglieri, Enzo
3
Baron, Steve
3
Bauer, Hans H.
3
Büttgen, Marion
3
Edvardsson, Bo
3
Finsterwalder, Jörg
3
Fließ, Sabine
3
Gremler, Dwayne D.
3
Gummesson, Evert
3
Harris, Lloyd C.
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Hart, Christopher W.
3
Heskett, James L.
3
Jaakkola, Elina
3
Khan, Kalim
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Kumar, Raj
3
Lemon, Katherine N.
3
Magnini, Vincent P.
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Journal of retailing and consumer services
1
Journal of strategic marketing
1
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ECONIS (ZBW)
2
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1
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
2
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
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