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subject:"Service quality"
~isPartOf:"The service industries journal"
~subject:"Competition"
~subject:"Dienstleistungsqualität"
~subject:"Pflegeberufe"
~subject:"Wettbewerb"
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Service quality
Competition
Dienstleistungsqualität
Pflegeberufe
Wettbewerb
Hospital
32
Krankenhaus
32
Gesundheitsversorgung
10
Gesundheitswesen
10
Health care
10
Health care system
10
healthcare
6
Customer satisfaction
4
Kundenzufriedenheit
4
hospitality
4
Data envelopment analysis
3
Data-Envelopment-Analyse
3
Patienten
3
Patients
3
Turkey
3
Türkei
3
Arbeitszufriedenheit
2
Beziehungsmarketing
2
Coping strategy
2
Coping-Strategie
2
Gastgewerbe
2
Hospital costs
2
Hospital financing
2
Hospitality
2
Hospitality industry
2
Information technology
2
Informationstechnik
2
Inter-firm cooperation
2
Job satisfaction
2
Krankenhausfinanzierung
2
Krankenhauskosten
2
Lieferantenmanagement
2
Relationship marketing
2
Supplier relationship management
2
Taiwan
2
Technical efficiency
2
Technische Effizienz
2
Transaction costs
2
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Article
14
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14
Aufsatz in Zeitschrift
14
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English
14
Author
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Mody, Makarand Amrish
2
Aksezer, Caglar S.
1
Aksu, Mine
1
Al-Fatah Karasneh, A.
1
Anderson, Sidney T.
1
Barbosa, Natália
1
Cetin, Ayse Tansel
1
Eiriz, Vasco
1
Figueiredo, José
1
Ghosh Chowdhury, Tilottama
1
Glavas, Charmaine
1
Harris, A.
1
Hsieh, Po-an J. J.
1
Hsu, Kuei-chu
1
Hsu, Sheng-hsun
1
Härtel, Charmine E. J.
1
Kang, Chang-yuil
1
Lee, Donhee
1
Lee, Sang M.
1
Lee, Shu-fang
1
Lee, Wen-shiung
1
Lisk, Eunice A.
1
Maull, R. S.
1
Navarro-Espigares, José Luis
1
Odenwaelder, Myra
1
Ozer, Gokhan
1
Prashar, Anupama
1
Previte, Josephine
1
Russell-Bennett, Rebekah
1
Saxena, Shilpi
1
Schramm, Mary E.
1
Smart, P. A.
1
Smith, Geoff
1
Smith, J. S.
1
Suess, Courtney
1
Torres, Elisa Hernández
1
Wang, Yu-che
1
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Published in...
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The service industries journal
Health care management review : HCM review
101
Journal of health economics
57
International journal of hospitality management
56
Working paper / National Bureau of Economic Research, Inc.
55
Journal of health organization and management
54
NBER working paper series
52
NBER Working Paper
48
Quality management journal : QMJ
35
Health economics
30
Health care management science
27
Health marketing quarterly
23
International journal of contemporary hospitality management
22
The European journal of health economics : HEPAC ; health economics in prevention and care
21
The TQM journal : the international review of organizational improvement
21
Management science : journal of the Institute for Operations Research and the Management Sciences
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
The European journal of health economics
17
International journal of health care finance and economics
16
Ruhr economic papers
16
CHE research paper
14
Discussion paper / Centre for Economic Policy Research
14
Total quality management & business excellence
14
Discussion paper series / IZA
13
Inquiry : a journal of health care organization, provision and financing
13
Manufacturing & service operations management : M & SOM
13
International journal of production research
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
Tourism management : research, policies, practice
12
International journal of quality & reliability management
11
International journal of quality and service sciences
11
SpringerLink / Bücher
11
The international journal of human resource management
11
European journal of operational research : EJOR
10
Health economics review
10
International journal of production economics
10
Journal of business research : JBR
10
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ECONIS (ZBW)
14
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1
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
2
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
3
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
4
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
5
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
6
Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
7
Promoting the quality of hospital service for children with developmental delays
Lee, Shu-fang
;
Lee, Wen-shiung
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1514-1526
Persistent link: https://www.econbiz.de/10010229414
Saved in:
8
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
9
Technology investments, performance and the effects of size and region in Turkish hospitals
Cetin, Ayse Tansel
;
Aksu, Mine
;
Ozer, Gokhan
- In:
The service industries journal
32
(
2012
)
5
,
pp. 747-771
Persistent link: https://www.econbiz.de/10009535907
Saved in:
10
Constructing an index for brand equity : a hospital example
Wang, Yu-che
;
Hsu, Kuei-chu
;
Hsu, Sheng-hsun
;
Hsieh, …
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 311-322
Persistent link: https://www.econbiz.de/10008904623
Saved in:
1
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