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subject:"Service quality"
~isPartOf:"Total quality management & business excellence"
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Service quality
Pflegeberufe
Hospital
17
Krankenhaus
17
Dienstleistungsqualität
14
Gesundheitsversorgung
13
Health care
13
Quality management
9
Qualitätsmanagement
9
Customer satisfaction
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Kundenzufriedenheit
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healthcare
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hospital service quality
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service quality
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Lean Management
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Lean management
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Fuzzy-Set-Theorie
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Antony, Jiju
4
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Altuntas, Serkan
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Total quality management & business excellence
Health care management review : HCM review
99
Journal of health organization and management
54
International journal of hospitality management
53
Journal of health economics
43
Quality management journal : QMJ
33
Health care management science
26
Health economics
23
Health marketing quarterly
23
International journal of contemporary hospitality management
21
The TQM journal : the international review of organizational improvement
21
Management science : journal of the Institute for Operations Research and the Management Sciences
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
The European journal of health economics : HEPAC ; health economics in prevention and care
17
The European journal of health economics
15
The service industries journal
14
International journal of production research
12
Manufacturing & service operations management : M & SOM
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
International journal of quality & reliability management
11
International journal of quality and service sciences
11
The international journal of human resource management
11
Tourism management : research, policies, practice
11
European journal of operational research : EJOR
10
International journal of health care finance and economics
10
Journal of business research : JBR
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Technological forecasting & social change : an international journal
10
Health economics review
9
International journal of production economics
9
Journal of operations management
9
Journal of travel and tourism marketing
9
Service business
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Health care management science : a new journal serving the international health care management community
7
Inquiry : a journal of health care organization, provision and financing
7
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ECONIS (ZBW)
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Monitoring patient dissatisfaction : a methodology based on SERVQUAL scale and statistical process control charts
Altuntas, Serkan
;
Dereli, Türkay
;
Kaya, İhsan
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 978-1008
Persistent link: https://www.econbiz.de/10012256679
Saved in:
12
Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
Saved in:
13
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
14
Evaluating service quality by fuzzy SERVQUAL : a case study in a physiotherapy and rehabilitation hospital
Behdioğlu, Sema
;
Acar, Eylem
;
Burhan, Hasan Arda
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10012199745
Saved in:
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