Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Year of publication: |
2020
|
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Authors: | Anabila, Peter ; Anome, Janet ; Kumi, Desmond Kwadjo |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 9, p. 1009-1021
|
Subject: | behavioural intentions | customer satisfaction | Ghana | healthcare | service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system |
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