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subject:"USA"
~accessRights:"restricted"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Complaint management"
~subject:"Confidence"
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USA
Complaint management
Confidence
Customer satisfaction
323
Kundenzufriedenheit
321
Consumer behaviour
267
Konsumentenverhalten
267
Beziehungsmarketing
206
Relationship marketing
206
Dienstleistungsqualität
179
Service quality
179
Einzelhandel
66
Retail trade
66
Online retailing
61
Online-Handel
61
Satisfaction
52
Customer service
43
Kundenservice
43
E-commerce
36
Electronic Commerce
36
Brand management
32
Markenführung
32
Viral marketing
32
Virales Marketing
32
Customer loyalty
28
Beschwerdemanagement
26
Customer experience
26
Brand image
24
Internet marketing
24
Markenimage
24
Online-Marketing
24
Vertrauen
24
Social Web
22
Social web
22
Customer integration
21
Kundenintegration
21
Emotion
20
Mobile communications
20
Mobilkommunikation
20
Customer retention
19
Loyalty
19
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1
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Article
48
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Article in journal
48
Aufsatz in Zeitschrift
48
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English
48
Author
All
Lombart, Cindy
3
Louis, Didier
3
Fazal-e-Hasan, Syed
2
Gohary, Ali
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Mortimer, Gary
2
Pacheco, Natália Araújo
2
Rokonuzzaman, Md
2
Thurasamy Ramayah
2
Adil, Mohd
1
Ahmadi, Hormoz
1
Al Halbusi, Hussam
1
Alizadeh, Hamid
1
Aljaberi, Musheer A.
1
Altinigne, Nesenur
1
Amegbe, Hayford
1
Antwi, Samuel
1
Arikan, Esra
1
Athanasopoulou, Pinelopi
1
Babin, Barry J.
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Bataoui, Soffien
1
Bicho, Marta
1
Boch, Emmanuelle
1
Borges, Adilson
1
Bougoure, Ursula Sigrid
1
Bozkurt, Sıddık
1
Cavallero, Luisa
1
Chakraborty, Shibashish
1
Cheah, Jun-Hwa
1
Chen, Ke
1
Chen, Nuoya
1
Cheng, Peng
1
Chih, Wen-Hai
1
Chinje, Nathalie B.
1
Cho, Youngju
1
Claye-Puaux, Sophie
1
Dash, Ganesh
1
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Published in...
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Journal of retailing and consumer services
Journal of business research : JBR
46
International journal of hospitality management
34
Journal of hospitality marketing & management
25
Service business
24
Asia Pacific journal of marketing and logistics
13
The journal of services marketing
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of strategic marketing
11
Services marketing quarterly
11
The service industries journal
11
International journal of contemporary hospitality management
9
Journal of service research : JSR
9
Journal of service research
8
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
International journal of services, economics and management
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Journal of service management
7
Journal of service theory and practice
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
Journal of air transport management
6
Journal of global marketing
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Psychology & marketing
6
SpringerLink / Bücher
6
International journal of bank marketing
5
International journal of electronic business : IJEB
5
International journal of quality and service sciences
5
Journal of global information management : an official publication of the Information Resources Management Association
5
Journal of hospitality and tourism insights
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Marketing letters : a journal of research in marketing
5
The journal of business & industrial marketing
5
Total quality management & business excellence
5
European journal of marketing : EJM
4
International Journal of Quality & Reliability Management
4
International journal of consumer studies
4
International journal of electronic marketing and retailing : IJEMR
4
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ECONIS (ZBW)
48
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48
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1
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
4
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
5
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
6
CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty
Min, Jihye
;
Kim, Jiyoung
;
Yang, Kiseol
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253482
Saved in:
7
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
8
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
9
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
10
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
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