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subject:"USA"
~accessRights:"restricted"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Customer satisfaction
323
Kundenzufriedenheit
321
Consumer behaviour
267
Konsumentenverhalten
267
Beziehungsmarketing
206
Relationship marketing
206
Dienstleistungsqualität
179
Service quality
179
Einzelhandel
66
Retail trade
66
Online retailing
61
Online-Handel
61
Satisfaction
52
Customer service
43
Kundenservice
43
E-commerce
36
Electronic Commerce
36
Brand management
32
Markenführung
32
Viral marketing
32
Virales Marketing
32
Customer loyalty
28
Beschwerdemanagement
26
Customer experience
26
Brand image
24
Confidence
24
Internet marketing
24
Markenimage
24
Online-Marketing
24
Vertrauen
24
Social Web
22
Social web
22
Customer integration
21
Kundenintegration
21
Emotion
20
Mobile communications
20
Mobilkommunikation
20
Customer retention
19
Loyalty
19
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Article
26
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26
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26
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English
26
Author
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Gohary, Ali
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Pacheco, Natália Araújo
2
Rokonuzzaman, Md
2
Alizadeh, Hamid
1
Altinigne, Nesenur
1
Arikan, Esra
1
Babin, Barry J.
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Bataoui, Soffien
1
Bicho, Marta
1
Boch, Emmanuelle
1
Borges, Adilson
1
Bougoure, Ursula Sigrid
1
Bozkurt, Sıddık
1
Chen, Ke
1
Chen, Nuoya
1
Cheng, Peng
1
Chih, Wen-Hai
1
Cho, Youngju
1
Claye-Puaux, Sophie
1
Dootson, Paula
1
Fan, Xiucheng
1
Fazal-e-Hasan, Syed
1
Ford, John B.
1
Geuens, Maggie
1
Gligor, David
1
Gul-E-Rana
1
Hanzaee, Kambiz Heidarzadeh
1
Honora, Andreawan
1
Hu, Jing
1
Huang, Yu-Shan
1
Jacquemier-Paquin, Laure
1
Jeanpert, Sophie
1
Jiao, Jinfeng
1
Jung, Na Young
1
Karande, Kiran
1
Khantimirov, Denis
1
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Journal of retailing and consumer services
Journal of business research : JBR
37
International journal of hospitality management
25
Journal of hospitality marketing & management
19
Service business
19
The journal of services marketing
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research : JSR
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Asia Pacific journal of marketing and logistics
6
Journal of service management
6
Journal of service theory and practice
6
Journal of strategic marketing
6
The service industries journal
6
Journal of air transport management
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Journal of service research
5
Marketing letters : a journal of research in marketing
5
SpringerLink / Bücher
5
Tourism management : research, policies, practice
5
International journal of quality and service sciences
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of travel and tourism marketing
4
Quality management journal : QMJ
4
Total quality management & business excellence
4
Asia-Pacific journal of business administration
3
European journal of marketing : EJM
3
International journal of bank marketing
3
Journal of hospitality and tourism insights
3
Journal of marketing theory and practice
3
Journal of service theory and practice : JSTP
3
Journal of the Academy of Marketing Science
3
Marketing intelligence & planning
3
Psychology & marketing
3
Public management review
3
Tourism management perspectives : TMP
3
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ECONIS (ZBW)
26
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10
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26
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date (oldest first)
1
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
2
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
3
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
4
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
5
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
6
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
7
Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan
;
Dootson, Paula
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
Saved in:
8
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
9
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
Saved in:
10
The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek
;
Vijay, T. Sai
;
Srivastava, Abhishek
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
Saved in:
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