Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Year of publication: |
2022
|
---|---|
Authors: | Bai, Yanzhuang ; Li, Tingwu ; Zheng, Chundong |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 64.2022, p. 1-12
|
Subject: | Booking intentions | Online reviews | Perceived risk | Service recovery | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Gastgewerbe | Hospitality industry | Online-Handel | Online retailing | Hotellerie | Hotel industry | Electronic Commerce | E-commerce | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing |
-
Tsiotsou, Rodoula H., (2022)
-
Fernandes, Teresa, (2018)
-
Service encounter value and online engagement behaviors
Zhang, Tingting, (2020)
- More ...
-
Entrepreneurs' personality traits and social enterprise : a legitimation perspective
Xiao, Yingzhao, (2024)
-
The "ripple effect" : the effect of family-work conflict on mentor-protégé relationship
Jiang, Wan, (2024)
-
Data-driven online service supply chain : a demand-side and supply-side perspective
Li, Lei, (2020)
- More ...