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subject:"USA"
~accessRights:"restricted"
~isPartOf:"Quality management journal : QMJ"
~subject:"Complaint management"
~subject:"Hotellerie"
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USA
Complaint management
Hotellerie
Customer satisfaction
22
Kundenzufriedenheit
22
Dienstleistungsqualität
19
Service quality
19
Consumer behaviour
10
Konsumentenverhalten
10
Beziehungsmarketing
8
Quality management
8
Qualitätsmanagement
8
Relationship marketing
8
service quality
8
Gastronomie
5
Hospital
5
Krankenhaus
5
Restaurant industry
5
Measurement
4
Messung
4
customer satisfaction
4
Bank
3
Gesundheitsversorgung
3
Health care
3
Patienten
3
Patients
3
Perception
3
Product quality
3
Produktqualität
3
Wahrnehmung
3
Beschwerdemanagement
2
Corporate culture
2
Facebook ratings
2
Fast Food
2
Fast food
2
Fast-food industry
2
Gerechtigkeit
2
Gesundheitswesen
2
Health care system
2
Holiday behaviour
2
Jerash
2
Jordan
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Gowen, Charles, III.
2
Harun, Ahasan
2
Lee, Jung Young
2
McFadden, Kathleen L.
2
Prybutok, Gayle
2
Prybutok, Victor R.
2
Gupta, Siddharth
1
Rana, Nripendra P.
1
Ray, Arghya
1
Rokonuzzaman, Md.
1
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Quality management journal : QMJ
International journal of hospitality management
100
Journal of hospitality marketing & management
49
Journal of business research : JBR
41
International journal of contemporary hospitality management
35
Journal of retailing and consumer services
33
Journal of travel and tourism marketing
28
Tourism management : research, policies, practice
26
Service business
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
Journal of hospitality and tourism insights
14
Tourism management perspectives : TMP
13
The journal of services marketing
12
Services marketing quarterly
9
Journal of service research : JSR
8
Asia Pacific journal of marketing and logistics
7
Journal of service management
7
Journal of service theory and practice
7
Journal of strategic marketing
7
The service industries journal
7
Total quality management & business excellence
7
Tourism and hospitality research : THR
7
Journal of marketing theory and practice : JMTP
6
Journal of service research
6
International journal of services, economics and management
5
Journal of air transport management
5
Journal of marketing
5
Marketing letters : a journal of research in marketing
5
SpringerLink / Bücher
5
The Cornell hospitality quarterly
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
International Journal of Quality & Reliability Management
4
International journal of quality and service sciences
4
Journal of Islamic marketing
4
Journal of Services Marketing
4
Journal of consumer marketing
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Marketing intelligence & planning
4
Asia-Pacific journal of business administration
3
Australasian marketing journal
3
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ECONIS (ZBW)
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1
Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya
;
Gupta, Siddharth
;
Rana, Nripendra P.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
Saved in:
2
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
3
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
4
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
5
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
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