Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Ahasan Harun, Gayle Prybutok & Victor R. Prybutok
| Year of publication: |
2018
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|---|---|
| Authors: | Harun, Ahasan ; Prybutok, Gayle ; Prybutok, Victor R. |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 2575-6222, ZDB-ID 2159832-0. - Vol. 25.2018, 3, p. 112-128
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| Subject: | expectation disconfirmation theory | perception of justice | PLS-SEM | restaurant industry | service failure | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Beschwerdemanagement | Complaint management | Gerechtigkeit | Justice | Konsumentenverhalten | Consumer behaviour | Wahrnehmung | Perception |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10686967.2018.1474675 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012309493