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subject:"USA"
~accessRights:"restricted"
~person:"Buoye, Alexander"
~subject:"Complaint management"
~subject:"Satisfaction"
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USA
Complaint management
Satisfaction
Customer satisfaction
8
Kundenzufriedenheit
6
Share of wallet
6
Relative metrics
5
Beziehungsmarketing
4
Consumer behaviour
4
Konsumentenverhalten
4
Relationship marketing
4
Banks
2
Credit unions
2
Customer experience
2
Double jeopardy
2
Market share
2
Wallet allocation rule
2
Allocation
1
Allokation
1
Cooperative bank
1
Credit card
1
Customer retention
1
Customer service
1
Customer value
1
Dienstleistung
1
Dienstleistungsqualität
1
Frictionless
1
Genossenschaftsbank
1
Kreditkarte
1
Kundenbindung
1
Kundenservice
1
Kundenwert
1
Loyalty
1
Marktanteil
1
Mediating
1
Memorable
1
Moderating
1
Service design
1
Service encounter
1
Service quality
1
Services
1
Wallet Allocation Rule
1
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Buoye, Alexander
Han, Heesup
9
Grégoire, Yany
8
Mattila, Anna S.
7
Guchait, Priyanko
6
Jang, Soocheong
6
Sirgy, M. Joseph
6
Sparks, Beverley
6
Sreejesh, S.
6
Baker, Melissa A.
5
Balaji, M. S.
5
Cai, Ruiying
5
Harun, Ahasan
5
Madera, Juan M.
5
Prybutok, Gayle
5
Prybutok, Victor R.
5
Van Vaerenbergh, Yves
5
Weber, Karin
5
Casidy, Riza
4
Chen, Chun-Chu
4
Chi, Christina Geng-Qing
4
Gil Saura, Irene
4
Ha, Sejin
4
Hanks, Lydia
4
Hsu, Cathy H. C.
4
Hyun, Sunghyup Sean
4
Keiningham, Timothy
4
Ladeira, Wagner Junior
4
Lombart, Cindy
4
Mainardes, Emerson Wagner
4
McFadden, Kathleen L.
4
Park, Eunil
4
Petrick, James F.
4
Prayag, Girish
4
Ryu, Kisang
4
Santini, Fernando de Oliveira
4
Schiele, Holger
4
Shin, Hyunju
4
Svensson, Göran
4
Ahn, Jiseon
3
Alrawadieh, Zaid
3
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Journal of retailing and consumer services
1
Journal of service management
1
The journal of services marketing
1
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ECONIS (ZBW)
3
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1
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
2
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
3
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
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