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subject:"USA"
~accessRights:"restricted"
~person:"Caber, Meltem"
~subject:"Complaint management"
~subject:"Hotellerie"
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Complaint management
Hotellerie
Customer satisfaction
9
Kundenzufriedenheit
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5
Service quality
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Urlaubsverhalten
5
Dienstleistungsqualität
4
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3
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Behavioral intention
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Beziehungsmarketing
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Internationaler Tourismus
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Satisfaction
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Anleihe
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Artificial neural networks
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1
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Conflict management
1
Customer-employee bond
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Eco-practices
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Eco-service quality
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Einkaufszentrum
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Ethiopia
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Gastgewerbe
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Group package tour
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Hospitality
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Caber, Meltem
Han, Heesup
19
Grégoire, Yany
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Kim, Jinkyung Jenny
7
Hyun, Sunghyup Sean
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Jang, Soocheong
6
Law, Chun Hung Roberts
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Mattila, Anna S.
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Sparks, Beverley
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Sreejesh, S.
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Yu, Jongsik
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5
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Harun, Ahasan
5
Weber, Karin
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Xu, Xun
5
Ali, Faizan
4
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Cobanoglu, Cihan
4
Hsu, Cathy H. C.
4
Hu, Feng
4
Kim, Seongseop
4
Lee, Jin-soo
4
McFadden, Kathleen L.
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Miao, Li
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Prybutok, Gayle
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Prybutok, Victor R.
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Shin, Hyunju
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So, Kevin Kam Fung
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Teichert, Thorsten
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Van Vaerenbergh, Yves
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Al-Ansi, Amr
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Alnawas, Ibrahim
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Assaker, Guy
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Bacile, Todd J.
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Balaji, M. S.
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Bradley, Graham L.
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International journal of hospitality management
1
Journal of hospitality and tourism insights
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
3
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Hotel customer segmentation according to eco-service quality perception : the case of Russian tourists
Aksu, Akın
;
Albayrak, Tahir
;
Caber, Meltem
- In:
Journal of hospitality and tourism insights
5
(
2022
)
3
,
pp. 501-514
Persistent link: https://www.econbiz.de/10013272792
Saved in:
2
The role of hotel customer : employee bond in generating positive customer behavioral outcomes
Uslu, Abdullah
;
Caber, Meltem
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
3
,
pp. 299-315
Persistent link: https://www.econbiz.de/10013546102
Saved in:
3
Analysis of hotel services by their symmetric and asymmetric effects on overall customer satisfaction : a comparison of market segments
Davras, Özgür
;
Caber, Meltem
- In:
International journal of hospitality management
81
(
2019
),
pp. 83-93
Persistent link: https://www.econbiz.de/10012128323
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