The role of hotel customer : employee bond in generating positive customer behavioral outcomes
Year of publication: |
2022
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Authors: | Uslu, Abdullah ; Caber, Meltem |
Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - [Elmsford, NY] : Cognizant Communication Corporation, ISSN 1943-3999, ZDB-ID 2267000-2. - Vol. 27.2022, 3, p. 299-315
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Subject: | Customer-employee bond | Customer satisfaction | Perceived value | Behavioral intention | Hotels | Kundenzufriedenheit | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Äthiopien | Ethiopia | Anleihe | Bond |
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